A Technical Support Manager earns an average salary of C$67,814 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

C$47,761 - C$89,229
C$48K
C$66K
C$89K
MEDIAN: C$66,183
10%
50%
90%
C$15.26 - C$25.21
C$22
MEDIAN: C$22.18
50%
C$0C$96K
Salary C$47,761 - C$89,229
Bonus C$1,505 - C$12,365
Profit Sharing C$0.00 - C$5,022
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$46,714 - C$96,100
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 186
Hourly Data C$0C$38
Hourly Rate C$22.18
Overtime C$38.42
Annual Data C$0C$96K
Bonus C$1,505 - C$12,365
Profit Sharing C$0.00 - C$5,022
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$46,714 - C$96,100
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 8

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Pay By Employer

$0$144K

$118,751

AT&T Inc.
8 profiles
$74,855

Oracle Corp.
8 profiles
$101,948

Dell, Inc.
7 profiles
$96,298

Common Career Paths for Technical Support Manager


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Technical Support Manager Job Listings

Popular Skills for Technical Support Manager

Pay by Experience Level for Technical Support Manager

Pay by Experience for a Technical Support Manager has a positive trend. An entry-level Technical Support Manager with less than 5 years of experience can expect to earn an average total compensation of C$64,000 based on 30 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$66,000 based on 31 salaries. An experienced Technical Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$76,000 based on 37 salaries. A Technical Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$95,000 based on 8 salaries.

Pay Difference by Location

National Average: C$67,148

Larger city markers indicate a job is popular in that location.

Technical Support Manager Advice

Q: What is it like working as a Technical Support Manager?

Technical Support Manager in Halifax:
"Structure."
Organize and structure all initiatives to ensure you are aligned with the business and are able to meet all deliverables.

Technical Support Manager in Edmonton:
Learn as much as you can about everything. Not just work related.

Related Job Salaries

Key Stats for Technical Support Manager

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.
Less than 1 year
1%
1-4 years
23%
5-9 years
23%
10-19 years
43%
20 years or more
11%

Experience Affects Technical Support Manager Salaries

Late-Career
▲42%

▲13%

National Average
C$67,000

▼2%

Entry-Level
▼5%

Skills That Affect Technical Support Manager Salaries

Microsoft Exchange
▲2%

Operations Management
▲1%

National Average
C$67,000

People Management
▼3%




Linux
▼13%

Microsoft Word
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
23%
10-19 years
43%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 80%
vision benefits
Vision: 63%
no benefits
None: 11%