Technical Support Specialist with Troubleshooting Skills Salary (Canada)

A Technical Support Specialist with Troubleshooting skills earns an average salary of C$46,070 per year. People in this job generally don't have more than 20 years' experience. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.

C$35,410 - C$69,579
C$35K
C$47K
C$70K
MEDIAN: C$46,739
10%
50%
90%
C$13.09 - C$26.18
C$13
C$18
C$26
MEDIAN: C$17.92
10%
50%
90%
C$0C$70K
Salary C$35,410 - C$69,579
Bonus C$388 - C$5,667
Profit Sharing C$0.00 - C$15,205
Commission C$1,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$33,723 - C$70,474
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 181
Hourly Data C$0C$45
Hourly Rate C$13.09 - C$26.18
Overtime C$18.07 - C$45.62
Annual Data C$0C$70K
Bonus C$388 - C$5,667
Commission C$1,300
Profit Sharing C$0.00 - C$15,205
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$33,723 - C$70,474
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 58

Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

Pay by Experience Level for Technical Support Specialist

Pay by Experience for a Technical Support Specialist has a positive trend. An entry-level Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of C$41,000 based on 72 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$46,000 based on 42 salaries. An experienced Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$62,000 based on 28 salaries. A Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$57,000 based on 10 salaries.

Pay Difference by Location

National Average: C$45,582

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Specialist

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.
Less than 1 year
2%
1-4 years
45%
5-9 years
26%
10-19 years
18%
20 years or more
10%

Experience Affects Technical Support Specialist Salaries

Experienced
▲36%

Late-Career
▲26%

Mid-Career
▲1%

National Average
C$46,000

▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
2%
1-4 years
45%
5-9 years
26%
10-19 years
18%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 81%
vision benefits
Vision: 66%
no benefits
None: 12%