The average pay for a Technical Support Supervisor is C$66,421 per year.

C$41,844 - C$87,595
C$42K
C$59K
C$88K
MEDIAN: C$58,530
10%
50%
90%
C$17.31 - C$24.25
C$17
C$22
C$24
MEDIAN: C$21.99
10%
50%
90%
C$0C$87K
Salary C$41,844 - C$87,595
Bonus C$592 - C$7,096
Profit Sharing C$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$39,683 - C$81,197
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 49
Hourly Data C$0C$95
Hourly Rate C$17.31 - C$24.25
Overtime C$39.00
Annual Data C$0C$81K
Bonus C$592 - C$7,096
Profit Sharing C$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$39,683 - C$81,197
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 12

Job Description for Technical Support Supervisor

Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.

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Technical Support Supervisor Tasks

  • Supervise technical support teams, including scheduling and evaluation.
  • Assist with customer support.
  • Assist with hiring, policy communication, coaching, and grievances.
  • Manage ticket handling process and respond to day-to-day needs.

Technical Support Supervisor Job Listings

Pay by Experience Level for Technical Support Supervisor

Pay by Experience for a Technical Support Supervisor has a positive trend. An entry-level Technical Support Supervisor with less than 5 years of experience can expect to earn an average total compensation of C$42,000 based on 8 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$49,000 based on 8 salaries. An experienced Technical Support Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$68,000 based on 9 salaries. A Technical Support Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$70,000 based on 7 salaries.

Technical Support Supervisor Reviews

Q: What is it like working as a Technical Support Supervisor?

Technical Support Supervisor in Winnipeg:
Pros: The range of task and skill required to complete the task varies daily.
Cons: Compensation.

Related Job Salaries

Key Stats for Technical Support Supervisor

Gender

Female
34 %
Male
66 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
1-4 years
21%
5-9 years
26%
10-19 years
36%
20 years or more
16%

Experience Affects Technical Support Supervisor Salaries

Late-Career
▲21%

Experienced
▲18%

National Average
C$58,000

Mid-Career
▼15%

Entry-Level
▼27%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
34 %
Male
66 %

Years of Experience

1-4 years
21%
5-9 years
26%
10-19 years
36%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 98%
dental benefits
Dental: 92%
vision benefits
Vision: 70%
no benefits
None: