The average pay for an Experienced Customer Service Manager is HK$474,816 per year.

HK$305,359 - HK$882,719
HK$310K
HK$470K
HK$880K
MEDIAN: HK$474,816
10%
50%
90%
HK$0HK$988K
Salary HK$305,359 - HK$882,719
Bonus HK$21,957 - HK$150,501
Profit Sharing HK$18,430
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$309,171 - HK$988,645
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 13 Dec 2017
  • Individuals Reporting: 26

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay Difference by Location

National Average: HK$500,829

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Manager

Gender

Female
50 %
Male
50 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
10-19 years
88%
20 years or more
12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
50 %
Male
50 %

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 39%
vision benefits
Vision: 11%
no benefits
None: 11%