Average Experienced Customer Service Officer Salary in Hong Kong

HK$261,245
Avg. Salary
HK$36,128
Bonus
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The average salary for an Experienced Customer Service Officer in Hong Kong is HK$261,245.
10%
HK$15k
MEDIAN
HK$261k
90%
HK$358k
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Salary
HK$15k - HK$358k
Bonus
HK$17k - HK$88k
Total Pay
HK$15k - HK$447k
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What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

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What Are Popular Skills for Customer Service Officers?

What is the Pay by Experience Level for Customer Service Officers?

An entry-level Customer Service Officer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of HK$183,796 based on 9 salaries. An early career Customer Service Officer with 1-4 years of experience earns an average total compensation of HK$189,770 based on 59 salaries. A mid-career Customer Service Officer with 5-9 years of experience earns an average total compensation of HK$203,548 based on 21 salaries. In their late career (20 years and higher), employees earn an average total compensation of HK$255,387.

Years of Experience

This data is based on 95 survey responses.
Entry Level
9.5%
Early Career
62.1%
Mid Career
22.1%
Late Career
6.3%

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