Average Entry-Level Customer Service Officer Salary in Hong Kong

HK$183,796
Avg. Salary
HK$18,425
Bonus
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The average salary for an Entry-Level Customer Service Officer in Hong Kong is HK$183,796.
10%
HK$132k
MEDIAN
HK$184k
90%
HK$232k
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Salary
HK$132k - HK$232k
Bonus
HK$15k - HK$41k
Total Pay
HK$132k - HK$288k
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What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

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What is the Pay by Experience Level for Customer Service Officers?

An early career Customer Service Officer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of HK$192,893 based on 62 salaries. A mid-career Customer Service Officer with 5-9 years of experience earns an average total compensation of HK$203,548 based on 21 salaries. An experienced Customer Service Officer with 10-19 years of experience earns an average total compensation of HK$261,245 based on 11 salaries. In their late career (20 years and higher), employees earn an average total compensation of HK$255,387.

Years of Experience

This data is based on 100 survey responses.
Early Career
62.0%
Mid Career
21.0%
Experienced
11.0%
Late Career
6.0%

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