HK$266,865
Avg. Salary
Avg. Hourly Rate
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The average pay for a Customer Service Supervisor is {{pay}} per hour.

The average pay for a Customer Service Supervisor is HK$266,865 per year.

HK$0.00
10%
HK$0.00
50%
HK$0.00
90%
MEDIAN HK$0.00
HK$157k
10%
HK$267k
50%
HK$371k
90%
MEDIAN HK$266,865
HK$156,521 - HK$370,951
HK$160K
HK$270K
HK$370K
MEDIAN: HK$266,865
10%
50%
90%
HK$0HK$391K
Salary HK$156,521 - HK$370,951
Bonus HK$44,612
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
HK$156,521 - HK$391,526
  • Country: Hong Kong
  • Currency: HKD
  • Updated: 4 Dec 2018
  • Individuals Reporting: 15

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
83 %
Male
17 %
10-19 years
93%
20 years or more
7%

Gender

Female
83 %
Male
17 %

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 40%
vision benefits
Vision: 10%
no benefits
None: 20%