Average Mid-Career Senior Customer Service Representative (CSR) Salary in Hong Kong

HK$244,287
Avg. Salary
HK$25,000
Bonus
HK$45,000
Commission
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The average salary for a Mid-Career Senior Customer Service Representative (CSR) in Hong Kong is HK$244,287.
10%
HK$193k
MEDIAN
HK$244k
90%
HK$323k
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Salary
HK$193k - HK$323k
Bonus
HK$0 - HK$25k
Commission
HK$0 - HK$45k
Total Pay
HK$205k - HK$348k
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What Do Senior Customer Service Representative (CSR)s Do?

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

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What Are Popular Skills for Senior Customer Service Representative (CSR)s?

What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of HK$228,000 based on 6 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of HK$294,791 based on 6 salaries.

Years of Experience

This data is based on 12 survey responses.
Early Career
50.0%
Experienced
50.0%

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