The average salary for a Client Service Manager in Hong Kong is HK$487,957.
Client Service Manager by
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What Do Client Service Managers Do?
A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for depa…Read more
Client Service Manager Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Oversees cross functional work areas targeted to resolve issues raised by clients.
- Manages the client service operations, which deals directly with clients and is the first point of contact.
- Develops and implements processes and procedures to improve operational efficiency.
Client Service Manager Job Listings
What Are Popular Skills for Client Service Managers?
Skills in Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Account Management, Customer Relationship Management (CRM) and Client Interaction.
What is the Pay by Experience Level for Client Service Managers?
An early career Client Service Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of HK$305,882 based on 5 salaries. A mid-career Client Service Manager with 5-9 years of experience earns an average total compensation of HK$476,466 based on 7 salaries. An experienced Client Service Manager with 10-19 years of experience earns an average total compensation of HK$552,911 based on 10 salaries.
Years of Experience
This data is based on 22 survey responses.