A Call Center Manager earns an average salary of Rs 540,449 per year. Experience has a moderate effect on income for this job. The skills that increase pay for this job the most are Microsoft Excel and Microsoft Office. Most people with this job move on to other positions after 20 years in this career.

Rs 247,301 - Rs 1,087,243
Rs 250K
Rs 570K
Rs 1M
MEDIAN: Rs 574,889
10%
50%
90%
Rs 0Rs 1M
Salary Rs 247,301 - Rs 1,087,243
Bonus Rs 2,061 - Rs 200,668
Profit Sharing Rs 250,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 337,024 - Rs 1,203,818
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 42

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
17 %
Male
83 %
Less than 1 year
12%
1-4 years
17%
5-9 years
31%
10-19 years
40%

Experience Affects Call Center Manager Salaries

Experienced
▲66%

National Average
Rs 576,000

Mid-Career
▼2%

Entry-Level
▼18%

Skills That Affect Call Center Manager Salaries

Microsoft Excel
▲23%

Microsoft Office
▲3%

National Average
Rs 576,000

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
12%
1-4 years
17%
5-9 years
31%
10-19 years
40%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 14%
vision benefits
Vision: 14%
no benefits
None: 33%