Service Delivery Manager with Information Technology Infrastructure Library (ITIL) Skills Salary (India)

A Service Delivery Manager with Information Technology Infrastructure Library (ITIL) skills earns an average salary of Rs 1,328,719 per year. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on income for this job.

Rs 598,836 - Rs 2,253,567
Rs 600K
Rs 1M
Rs 2M
MEDIAN: Rs 1,285,771
10%
50%
90%
Rs 0Rs 2M
Salary Rs 598,836 - Rs 2,253,567
Bonus Rs 2,959 - Rs 294,627
Profit Sharing Rs 0.00 - Rs 304,102
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 613,898 - Rs 2,371,292
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 444

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Popular Employer Salaries for Service Delivery Manager

Service Delivery Manager Job Listings

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of Rs 450,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of Rs 973,000 based on 68 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of Rs 1,547,000 based on 160 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of Rs 1,794,000 based on 7 salaries.

Pay Difference by Location

National Average: Rs 1,358,771

Larger city markers indicate a job is popular in that location.

Key Stats for Service Delivery Manager

Gender

Female
8 %
Male
92 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.
Less than 1 year
0%
1-4 years
6%
5-9 years
19%
10-19 years
71%
20 years or more
4%

Experience Affects Service Delivery Manager Salaries

Late-Career
▲32%

▲14%

National Average
Rs 1,359,000

▼28%

Entry-Level
▼67%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
0%
1-4 years
6%
5-9 years
19%
10-19 years
71%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 14%
vision benefits
Vision: 15%
no benefits
None: 9%