The average salary for a Service Desk Manager is Rs 965,705 per year. Experience strongly influences pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job.

Rs 211,701 - Rs 1,824,614
Rs 210K
Rs 830K
Rs 2M
MEDIAN: Rs 832,342
10%
50%
90%
Rs 0Rs 1M
Salary Rs 211,701 - Rs 1,824,614
Bonus Rs 14,865 - Rs 201,139
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 246,982 - Rs 1,846,008
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 67

Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

Service Desk Manager Pay By Employer

$0$105K

Kaplan, Inc.
14 profiles
$71,366

Service Desk Manager Job Listings

Related Job Salaries

Key Stats for Service Desk Manager

Gender

Female
3 %
Male
97 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
1%
1-4 years
16%
5-9 years
36%
10-19 years
45%
20 years or more
1%

Experience Affects Service Desk Manager Salaries

Experienced
▲44%

Mid-Career
▲18%

National Average
Rs 848,000

Entry-Level
▼54%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
3 %
Male
97 %

Years of Experience

Less than 1 year
1%
1-4 years
16%
5-9 years
36%
10-19 years
45%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 7%
vision benefits
Vision: 9%
no benefits
None: 13%