A Customer Service Team Leader earns an average salary of Rs 336,130 per year. Experience strongly influences pay for this job. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are People Management, Team Leadership, Operations Management, Client Interaction, and Team Management.

Rs 183,689 - Rs 637,387
Rs 180K
Rs 360K
Rs 640K
MEDIAN: Rs 359,030
10%
50%
90%
Rs 0Rs 658K
Salary Rs 183,689 - Rs 637,387
Bonus Rs 4,874 - Rs 99,522
Profit Sharing Rs 35,000
Commission Rs 0.00 - Rs 153,960
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 186,845 - Rs 658,739
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 781

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Popular Employer Salaries for Customer Service Team Leader

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leader Job Listings

Popular Skills for Customer Service Team Leader

Pay Difference by Location

23%

14%

12%

10%

-6%

-6%

-8%

-16%

-16%

National Average: Rs 366,878

Larger city markers indicate a job is popular in that location.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Pune:
"It is hectic but can earn money."
Pros: Peacefull job get to learn people management and problem solving skills.
Cons: Need to work at night might face regular health issues very hectic job profile.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 28 votes.
Less than 1 year
1%
1-4 years
39%
5-9 years
46%
10-19 years
13%
20 years or more
0%

Experience Affects Customer Service Team Leader Salaries

▲48%

▲9%

National Average
Rs 367,000

▼20%

Skills That Affect Customer Service Team Leader Salaries

People Management
▲58%

Team Leadership
▲14%


Client Interaction
▲7%



National Average
Rs 367,000

Customer Relationship Management (CRM)
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 28 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
1%
1-4 years
39%
5-9 years
46%
10-19 years
13%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 8%
vision benefits
Vision: 8%
no benefits
None: 28%