The average salary for a Customer Service Team Leader in India is Rs 402,339.
MEDIAN Rs 402,339
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Rs 202k - Rs 772k
Rs 10k - Rs 152k
Rs 2k - Rs 123k
Rs 10k - Rs 125k
Rs 207k - Rs 798k
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Job Description for Customer Service Team Leader
Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, althou…Read more
Customer Service Team Leader Tasks
- Lead a team of customer service representatives, define standards, and determine goals or objectives.
- Handle customer inquiries.
- Train existing and new employees in topics such as safety, standards, and team language.
- Research and follow up on account or service problems to identify and solve root causes.
Popular Employer Salaries for Customer Service Team Leader
The top respondents for the job title Customer Service Team Leader are from the companies Amazon.com Inc, Tata Consultancy Services Limited and Techmahindra Ltd. Reported salaries are highest at Tata Consultancy Services Limited where the average pay is Rs 600,355. Other companies that offer high salaries for this role include Sutherland Global Services Inc. and Techmahindra Ltd, earning around Rs 600,000 and Rs 500,000, respectively. Infosys BPO pays the lowest at around Rs 300,000. Amazon.com Inc and 24/7 Customer also pay on the lower end of the scale, paying Rs 354,385 and Rs 450,000, respectively.
Explore the most common career paths for Customer Service Team Leader. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Team Leader
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Team Leader Job Listings
Popular Skills for Customer Service Team Leader
Skills in Customer Service, Team Management, Operations Management, Team Leadership and People Management are correlated to pay that is above average.
Pay by Experience Level for Customer Service Team Leader
An entry-level Customer Service Team Leader with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of Rs 229,826 based on 11 salaries. An early career Customer Service Team Leader with 1-4 years of experience earns an average total compensation of Rs 338,214 based on 289 salaries. A mid-career Customer Service Team Leader with 5-9 years of experience earns an average total compensation of Rs 446,735 based on 312 salaries. An experienced Customer Service Team Leader with 10-19 years of experience earns an average total compensation of Rs 590,657 based on 121 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Team Leader in their job title in Mumbai, Maharashtra earn an average of 21.0% more than the national average. These job titles also find higher than average salaries in Gurgaon, Haryana (18.9% more) and Bangalore, Karnataka (14.9% more). The lowest salaries can be found in Kolkata, West Bengal (27.4% less).
Years of Experience
This data is based on 733 survey responses.
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