The average salary for a Customer Service Manager in New Zealand is NZ$60,482.
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NZ$44k - NZ$87k
NZ$2k - NZ$12k
NZ$0 - NZ$12k
NZ$40k - NZ$86k
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Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
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Popular Skills for Customer Service Manager
Skills in People Management, Customer Relationship Management (CRM) and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office and Customer Service.
Pay by Experience Level for Customer Service Manager
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of NZ$47,239 based on 7 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of NZ$55,554 based on 111 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of NZ$63,923 based on 61 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of NZ$71,209 based on 70 salaries. In their late career (20 years and higher), employees earn an average total compensation of NZ$70,000.
Years of Experience
This data is based on 271 survey responses.
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