The average salary for a Customer Service Officer in New Zealand is NZ$46,010.
Customer Service Officer by
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What Do Customer Service Officers Do?
Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and p…Read more
Customer Service Officer Tasks
- Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
- Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
- Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
- Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Popular Employer Salaries for Customer Service Officer
The top respondents for the job title Customer Service Officer are from the companies ASB, Inland Revenue Department and Steel & Tube. Reported salaries are highest at Steel & Tube where the average pay is NZ$52,874. ASB pays the lowest at around NZ$45,890.
Customer Service Officer Job Listings
What Are Popular Skills for Customer Service Officers?
Skills in Administration, Data Entry and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Oral / Verbal Communication and Customer Service.
What is the Pay by Experience Level for Customer Service Officers?
An entry-level Customer Service Officer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of NZ$44,321 based on 23 salaries. An early career Customer Service Officer with 1-4 years of experience earns an average total compensation of NZ$45,745 based on 114 salaries. A mid-career Customer Service Officer with 5-9 years of experience earns an average total compensation of NZ$48,514 based on 48 salaries. An experienced Customer Service Officer with 10-19 years of experience earns an average total compensation of NZ$48,007 based on 37 salaries. In their late career (20 years and higher), employees earn an average total compensation of NZ$48,282.
Years of Experience
This data is based on 237 survey responses.