Incident Management Analyst

Training Supervisor

Business Process Manager

Customer Service Trainer, Call Center

Customer Service Associate

Senior Customer Service Representative (CSR)

Customer Service Team Leader

Customer Service Representative (CSR)

Main

Female

Male

Medical / Health

Dental

Vision

None

Accenture

Concentrix Corporation

Convergys Corporation

Sutherland Global Services Inc.

Less than 1 year

1-4 years

5-9 years

10-19 years

Customer Service

Oral / Verbal Communication

Phone Support

Customer Relations

Cash Handling

Data Entry

Sales

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people. 
Customer service associates often need high school diploma or GED, but positions may sometimes require a college degree. Customer service associates need to have excellent communication and organizational skills, as well as be able to work in a fast-paced environment. They should possess good typing skills, and they must be able to greet customers in a courteous and professional manner. 