Average Senior Customer Service Representative (CSR) Salary in Philippines

PHP 326,226
Avg. SalaryShow Hourly Rate
PHP 27,479
Bonus
PHP 2,000
Commission
PHP 14,000
Profit Sharing
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The average salary for a Senior Customer Service Representative (CSR) in Philippines is PHP 326,226.
10%
PHP 122k
MEDIAN
PHP 326k
90%
PHP 441k
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United States (change)
Salary
PHP 122k - PHP 441k
Bonus
PHP 10k - PHP 103k
Profit Sharing
PHP 0 - PHP 14k
Commission
PHP 0 - PHP 2k
Total Pay
PHP 161k - PHP 659k

Your Market Worth Over Time

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

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Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Service and Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations, Phone Support and Customer Relationship Management (CRM).

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of PHP 290,871 based on 56 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of PHP 351,865 based on 91 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of PHP 314,733 based on 26 salaries.

Years of Experience

This data is based on 173 survey responses.
Early Career
32.4%
Mid Career
52.6%
Experienced
15.0%

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