The average salary for a Customer Service Specialist in Philippines is ₱333,736.
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₱165k - ₱523k
₱5k - ₱119k
₱0 - ₱20k
₱0 - ₱395k
₱64k - ₱523k
Your Market Worth Over Time
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
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Popular Skills for Customer Service Specialist
Call Center Operations
Skills in Call Center Operations and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Phone Support, Customer Relations and Customer Service.
Pay by Experience Level for Customer Service Specialist
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of ₱246,000 based on 16 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of ₱278,451 based on 111 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of ₱326,857 based on 57 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of ₱385,240 based on 21 salaries.
Years of Experience
This data is based on 205 survey responses.
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