PHP 205,488
Avg. Salary
PHP 85.38
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

PHP 10,391

Profit Sharing

PHP 10,000

Commission

PHP 30,000

The average pay for a Call Center Agent is PHP 85.38 per hour.

The average pay for a Call Center Agent is PHP 205,488 per year.

$45
10%
$85
50%
$182
90%
MEDIAN $85
$108k
10%
$205k
50%
$348k
90%
MEDIAN $205,488
PHP 108,180 - PHP 347,602
PHP 110K
PHP 210K
PHP 350K
MEDIAN: PHP 205,488
10%
50%
90%
PHP 45.08 - PHP 182
PHP 45
PHP 85
PHP 180
MEDIAN: PHP 85.38
10%
50%
90%
PHP 0PHP 358K
Salary PHP 108,180 - PHP 347,602
Bonus PHP 1,020 - PHP 32,410
Profit Sharing PHP 254 - PHP 188,726
Commission PHP 485 - PHP 103,042
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
PHP 114,896 - PHP 358,854
  • Country: Philippines
  • Currency: PHP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 565
Hourly Data PHP 0PHP 303
Hourly Rate PHP 45.08 - PHP 182
Hourly Tips PHP 33.00
Overtime PHP 29.44 - PHP 303
Annual Data PHP 0PHP 358K
Bonus PHP 1,020 - PHP 32,410
Commission PHP 485 - PHP 103,042
Profit Sharing PHP 254 - PHP 188,726
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
PHP 114,896 - PHP 358,854
  • Country: United States
  • Currency: PHP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 77

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Pay By Employer

$0$23K

Alorica, Inc.
16 profiles
$21,087

Call Center Agent Job Listings

Popular Skills for Call Center Agent

Pay Difference by Location

National Average: PHP 206,402

Larger city markers indicate a job is popular in that location.

Call Center Agent Reviews

Q: What is it like working as a Call Center Agent?

Call Center Agent in Taguig City:
Pros: Schedule since it's a day shift.
Cons: Salary.

Related Job Salaries

Key Stats for Call Center Agent

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
20%
1-4 years
60%
5-9 years
15%
10-19 years
5%
20 years or more
0%

Experience Affects Call Center Agent Salaries

▲40%

▲18%

National Average
PHP 206,000

▼6%

Skills That Affect Call Center Agent Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
20%
1-4 years
60%
5-9 years
15%
10-19 years
5%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 48%
vision benefits
Vision: 25%
no benefits
None: 13%