A Call Center Agent earns an average salary of PHP 204,769 per year. Most people with this job move on to other positions after 10 years in this field. Experience strongly influences income for this job. The skills that increase pay for this job the most are English Language, Technical Services, Oral / Verbal Communication, Sales, and Customer Service Metrics.

PHP 115,524 - PHP 343,211
PHP 120K
PHP 200K
PHP 340K
MEDIAN: PHP 204,513
10%
50%
90%
PHP 45.60 - PHP 185
PHP 46
PHP 88
PHP 190
MEDIAN: PHP 87.83
10%
50%
90%
PHP 0PHP 353K
Salary PHP 115,524 - PHP 343,211
Bonus PHP 1,025 - PHP 35,759
Profit Sharing PHP 9,826
Commission PHP 493 - PHP 81,094
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
PHP 116,564 - PHP 353,837
  • Country: Philippines
  • Currency: PHP
  • Updated: 10 Feb 2018
  • Individuals Reporting: 580
Hourly Data PHP 0PHP 293
Hourly Rate PHP 45.60 - PHP 185
Hourly Tips PHP 33.00
Overtime PHP 30.81 - PHP 294
Annual Data PHP 0PHP 353K
Bonus PHP 1,025 - PHP 35,759
Commission PHP 493 - PHP 81,094
Profit Sharing PHP 9,826
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
PHP 116,564 - PHP 353,837
  • Country: United States
  • Currency: PHP
  • Updated: 10 Feb 2018
  • Individuals Reporting: 65

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Pay By Employer

$0$24K

Alorica, Inc.
12 profiles
$20,267

Call Center Agent Job Listings

Popular Skills for Call Center Agent

Pay Difference by Location

National Average: PHP 206,092

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Call Center Agent

Gender

Female
58 %
Male
42 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
19%
1-4 years
60%
5-9 years
16%
10-19 years
5%
20 years or more
0%

Experience Affects Call Center Agent Salaries

▲43%

▲18%

National Average
PHP 206,000

▼6%

Skills That Affect Call Center Agent Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
19%
1-4 years
60%
5-9 years
16%
10-19 years
5%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 49%
vision benefits
Vision: 25%
no benefits
None: 14%