A Call Center Agent earns an average salary of PHP 204,004 per year. Most people with this job move on to other positions after 10 years in this field. Experience has a moderate effect on income for this job. The skills that increase pay for this job the most are English Language, Technical Services, Oral / Verbal Communication, Sales, and Customer Service Metrics.

PHP 108,909 - PHP 344,652
PHP 110K
PHP 210K
PHP 340K
MEDIAN: PHP 205,763
10%
50%
90%
PHP 44.22 - PHP 182
PHP 44
PHP 85
PHP 180
MEDIAN: PHP 85.38
10%
50%
90%
PHP 0PHP 354K
Salary PHP 108,909 - PHP 344,652
Bonus PHP 1,001 - PHP 32,530
Profit Sharing PHP 9,826
Commission PHP 489 - PHP 81,703
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
PHP 115,209 - PHP 354,406
  • Country: Philippines
  • Currency: PHP
  • Updated: 19 May 2018
  • Individuals Reporting: 579
Hourly Data PHP 0PHP 299
Hourly Rate PHP 44.22 - PHP 182
Hourly Tips PHP 33.00
Overtime PHP 28.80 - PHP 300
Annual Data PHP 0PHP 354K
Bonus PHP 1,001 - PHP 32,530
Commission PHP 489 - PHP 81,703
Profit Sharing PHP 9,826
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
PHP 115,209 - PHP 354,406
  • Country: United States
  • Currency: PHP
  • Updated: 19 May 2018
  • Individuals Reporting: 67

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Popular Employer Salaries for Call Center Agent

Call Center Agent Job Listings

Popular Skills for Call Center Agent

Pay Difference by Location

National Average: PHP 206,937

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Call Center Agent

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
20%
1-4 years
60%
5-9 years
15%
10-19 years
5%
20 years or more
0%

Experience Affects Call Center Agent Salaries

▲40%

▲18%

National Average
PHP 207,000

▼6%

Skills That Affect Call Center Agent Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
20%
1-4 years
60%
5-9 years
15%
10-19 years
5%
20 years or more
0%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 48%
vision benefits
Vision: 25%
no benefits
None: 14%