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Average Call Center Agent Salary in United Kingdom

£17,705
Avg. SalaryShow Hourly Rate
£983
Bonus
£1,875
Commission
What am I worth?
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How should I pay?
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The average salary for a Call Center Agent in United Kingdom is £17,705.
10%
£16k
MEDIAN
£18k
90%
£21k
Is Call Center Agent your job title? Find out what you should be paid
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Salary
£16k - £21k
Bonus
£388 - £3k
Commission
£0 - £2k
Total Pay
£15k - £20k
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What Do Call Center Agents Do?

Call Center Agent Tasks
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Job Satisfaction for Call Center Agent

Not enough data
(1)
65Reviews
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Career Paths

Explore the most common career paths for Call Center Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Agent
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Call Center Agent Job Listings

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What Are Popular Skills for Call Center Agents?

Skills in Oral / Verbal Communication, Call Center Operations and Sales are correlated to pay that is above average. Skills that pay less than market rate include Inbound Calls and Customer Service.

What is the Pay by Experience Level for Call Center Agents?

An entry-level Call Center Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £17,236 based on 22 salaries. An early career Call Center Agent with 1-4 years of experience earns an average total compensation of £17,785 based on 80 salaries. A mid-career Call Center Agent with 5-9 years of experience earns an average total compensation of £19,293 based on 10 salaries. An experienced Call Center Agent with 10-19 years of experience earns an average total compensation of £17,854 based on 10 salaries.
Employees with Call Center Agent in their job title in London, England: London earn an average of 1.7% more than the national average. These job titles also find higher than average salaries in Glasgow, Scotland: Glasgow (1.5% more) and Newcastle-upon-Tyne, England: Tyne and Wear (1.1% more).

Years of Experience

This data is based on 122 survey responses.
Entry Level
18.0%
Early Career
65.6%
Mid Career
8.2%
Experienced
8.2%

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