The average salary for a Call Center Agent in United Kingdom is £17,705.
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What Do Call Center Agents Do?
Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on addi…Read more
Call Center Agent Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
Job Satisfaction for Call Center Agent
Explore the most common career paths for Call Center Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Human Resources (HR) Administrator
Somewhat common (8 - 20%)
Call Center Agent Job Listings
What Are Popular Skills for Call Center Agents?
Skills in Oral / Verbal Communication, Call Center Operations and Sales are correlated to pay that is above average. Skills that pay less than market rate include Inbound Calls and Customer Service.
What is the Pay by Experience Level for Call Center Agents?
An entry-level Call Center Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £17,236 based on 22 salaries. An early career Call Center Agent with 1-4 years of experience earns an average total compensation of £17,785 based on 80 salaries. A mid-career Call Center Agent with 5-9 years of experience earns an average total compensation of £19,293 based on 10 salaries. An experienced Call Center Agent with 10-19 years of experience earns an average total compensation of £17,854 based on 10 salaries.
Pay Difference by Location
Employees with Call Center Agent in their job title in London, England: London earn an average of 1.7% more than the national average. These job titles also find higher than average salaries in Glasgow, Scotland: Glasgow (1.5% more) and Newcastle-upon-Tyne, England: Tyne and Wear (1.1% more).
Years of Experience
This data is based on 122 survey responses.