£29,294
Avg. Salary
£10.48
Avg. Hourly Rate

Average additional compensation:

£2,929

Bonus

£1,500

Profit Sharing

£7,500

Commission

What am I worth?
How should I pay?

The average pay for a Call Center Manager is £10.48 per hour.

The average pay for a Call Center Manager is £29,294 per year.

£8.17
10%
£10.48
50%
£11.59
90%
MEDIAN £10.48
£21k
10%
£29k
50%
£43k
90%
MEDIAN £29,294
£20,621 - £43,425
£21K
£29K
£43K
MEDIAN: £29,294
10%
50%
90%
£8.17 - £11.59
£10
MEDIAN: £10.48
50%
£0£48K
Salary £20,621 - £43,425
Bonus £0.00 - £8,940
Profit Sharing £1,500
Commission £7,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£21,046 - £48,142
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 12 Feb 2019
  • Individuals Reporting: 147
Hourly Data £0£15
Hourly Rate £10.48
Overtime £14.49
Annual Data £0£48K
Bonus £0.00 - £8,940
Commission £7,500
Profit Sharing £1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£21,046 - £48,142
  • Country: United States
  • Currency: GBP
  • Updated: 12 Feb 2019
  • Individuals Reporting: 8

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

Read More...

Call Center Manager Pay By Employer

$0$85K

Ruffalocody, LLC
27 profiles
$40,678

$40,968

$75,000

$68,017

Call Center Manager Job Listings

Popular Skills for Call Center Manager

Pay by Experience Level for Call Center Manager

Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of ₤28,000 based on 41 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤31,000 based on 35 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤36,000 based on 30 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤36,000 based on 7 salaries.

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
46 %
Male
54 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
1%
1-4 years
31%
5-9 years
29%
10-19 years
33%
20 years or more
6%

Experience Affects Call Center Manager Salaries

▲18%

Late-Career
▲18%

▼0%

National Average
₤31,000

▼10%

Skills That Affect Call Center Manager Salaries



National Average
₤31,000

Windows Operating System General Use
▼10%

Microsoft Word
▼15%

People Management
▼27%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
29%
10-19 years
33%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 29%
dental benefits
Dental: 8%
vision benefits
Vision: 22%
no benefits
None: 60%