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Average Customer Service Manager Salary in United Kingdom

£28,515
Avg. SalaryShow Hourly Rate
£2,017
Bonus
£1,186
Commission
£1,250
Profit Sharing
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The average salary for a Customer Service Manager in United Kingdom is £28,515.
10%
£20k
MEDIAN
£29k
90%
£42k
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Salary
£20k - £42k
Bonus
£497 - £6k
Profit Sharing
£393 - £7k
Commission
£242 - £8k
Total Pay
£19k - £44k
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What Do Customer Service Managers Do?

Popular Employer Salaries for Customer Service Manager

The top respondents for the job title Customer Service Manager are from the companies British Airways, Sainsburys Supermarkets Ltd and Tesco PLC. Reported salaries are highest at British Airways where the average pay is £27,982. Other companies that offer high salaries for this role include Sainsburys Supermarkets Ltd and Santander, earning around £26,931 and £26,000, respectively. Argos Ltd pays the lowest at around £20,500. Sainsburys plc and Tesco PLC also pay on the lower end of the scale, paying £24,566 and £24,700, respectively.

Career Paths

Explore the most common career paths for Customer Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Manager Job Listings

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What Are Popular Skills for Customer Service Managers?

Skills in People Management, Customer Relationship Management (CRM) and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving and Customer Service.

What is the Pay by Experience Level for Customer Service Managers?

An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £24,230 based on 16 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of £26,071 based on 402 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of £29,273 based on 284 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of £30,713 based on 281 salaries. In their late career (20 years and higher), employees earn an average total compensation of £33,855.
Employees with Customer Service Manager in their job title in Edinburgh, Scotland: Edinburgh earn an average of 13.7% more than the national average. These job titles also find higher than average salaries in Manchester, England: Manchester (7.8% more) and London, England: London (6.3% more). The lowest salaries can be found in Glasgow, Scotland: Glasgow (5.5% less) and Bristol, England: Bristol (4.0% less).

Years of Experience

This data is based on 1,119 survey responses.
Entry Level
1.4%
Early Career
35.9%
Mid Career
25.4%
Experienced
25.1%
Late Career
12.2%

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