The average salary for a Customer Service Manager in United Kingdom is £28,515.
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What Do Customer Service Managers Do?
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
Popular Employer Salaries for Customer Service Manager
The top respondents for the job title Customer Service Manager are from the companies British Airways, Sainsburys Supermarkets Ltd and Tesco PLC. Reported salaries are highest at British Airways where the average pay is £27,982. Other companies that offer high salaries for this role include Sainsburys Supermarkets Ltd and Santander, earning around £26,931 and £26,000, respectively. Argos Ltd pays the lowest at around £20,500. Sainsburys plc and Tesco PLC also pay on the lower end of the scale, paying £24,566 and £24,700, respectively.
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Director, Customer Service
Somewhat common (8 - 20%)
Customer Service Manager Job Listings
What Are Popular Skills for Customer Service Managers?
Skills in People Management, Customer Relationship Management (CRM) and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving and Customer Service.
What is the Pay by Experience Level for Customer Service Managers?
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £24,230 based on 16 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of £26,071 based on 402 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of £29,273 based on 284 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of £30,713 based on 281 salaries. In their late career (20 years and higher), employees earn an average total compensation of £33,855.
Pay Difference by Location
Employees with Customer Service Manager in their job title in Edinburgh, Scotland: Edinburgh earn an average of 13.7% more than the national average. These job titles also find higher than average salaries in Manchester, England: Manchester (7.8% more) and London, England: London (6.3% more). The lowest salaries can be found in Glasgow, Scotland: Glasgow (5.5% less) and Bristol, England: Bristol (4.0% less).
Years of Experience
This data is based on 1,119 survey responses.