The average salary for a Customer Service Manager in United Kingdom is £28,204.
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£20k - £42k
£391 - £6k
£50 - £6k
£102 - £7k
£19k - £44k
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Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
Customer Service Manager Tasks
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
Popular Employer Salaries for Customer Service Manager
The top respondents for the job title Customer Service Manager are from the companies Argos Ltd, Tesco PLC and Morrisons. Reported salaries are highest at British Airways where the average pay is £28,000. Other companies that offer high salaries for this role include Morrisons and Tesco PLC, earning around £26,376 and £24,700, respectively. Argos Ltd pays the lowest at around £21,135. Santander and Sainsburys plc also pay on the lower end of the scale, paying £24,511 and £24,566, respectively.
Explore the most common career paths for Customer Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Manager Job Listings
Popular Skills for Customer Service Manager
Skills in People Management, Customer Relationship Management (CRM) and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving and Customer Service.
Pay by Experience Level for Customer Service Manager
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £23,429 based on 13 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of £25,854 based on 448 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of £29,231 based on 309 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of £30,525 based on 324 salaries. In their late career (20 years and higher), employees earn an average total compensation of £33,933.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Manager in their job title in London, England: London earn an average of 10.5% more than the national average. These job titles also find higher than average salaries in Birmingham, England: Birmingham (7.9% more) and Manchester, England: Manchester (6.6% more). The lowest salaries can be found in Bristol, England: Bristol (2.9% less) and Glasgow, Scotland: Glasgow (0.4% less).
Years of Experience
This data is based on 1,238 survey responses.
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