£27,782
Avg. Salary
£8.78
Avg. Hourly Rate

Average additional compensation:

£2,000

Bonus

£400

Profit Sharing

£1,000

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Manager is £8.78 per hour.

The average pay for a Customer Service Manager is £27,782 per year.

£7.02
10%
£8.78
50%
£13.08
90%
MEDIAN £8.78
£19k
10%
£28k
50%
£42k
90%
MEDIAN £27,782
£19,481 - £41,686
£19K
£28K
£42K
MEDIAN: £27,782
10%
50%
90%
£7.02 - £13.08
£7
£8
£13
MEDIAN: £8.78
10%
50%
90%
£0£43K
Salary £19,481 - £41,686
Bonus £290 - £5,836
Profit Sharing £0.00 - £3,134
Commission £98.63 - £2,481
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£18,600 - £43,583
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 17 Jan 2019
  • Individuals Reporting: 1,109
Hourly Data £0£20
Hourly Rate £7.02 - £13.08
Hourly Tips £0.07
Overtime £8.19 - £20.09
Annual Data £0£43K
Bonus £290 - £5,836
Commission £98.63 - £2,481
Profit Sharing £0.00 - £3,134
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£18,600 - £43,583
  • Country: United States
  • Currency: GBP
  • Updated: 17 Jan 2019
  • Individuals Reporting: 80

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Popular Employer Salaries for Customer Service Manager

Common Career Paths for Customer Service Manager


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Customer Service Manager Job Listings

Popular Skills for Customer Service Manager

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of ₤26,000 based on 280 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤29,000 based on 216 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤31,000 based on 193 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤34,000 based on 60 salaries.

Pay Difference by Location

15%

6%

-35%

-35%

National Average: £27,717

Larger city markers indicate a job is popular in that location.

Customer Service Manager Reviews

Q: What is it like working as a Customer Service Manager?

Customer Service Manager in Leicester:
"Alot of opportunity."
Pros: Distance
Cons: Lack of parking in the town centre

Customer Service Manager in Leicester:
"Be confident."
Don’t be afraid to make descisions

Customer Service Manager in Uxbridge:
"It's not what you think it to be."
You rarely get time to manage its more admin tasks needs to be done the way the company have resources branches.

Customer Service Manager in Maidenhead:
"Stressful constant."
Pros: Varied work, intersting people,
Cons: Not having enough time to get a good end result.

Customer Service Manager in Leeds:
"solve problems"
Be thorough, give information, solve problems, be accurate

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
64 %
Male
36 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.
Less than 1 year
1%
1-4 years
35%
5-9 years
25%
10-19 years
27%
20 years or more
12%

Experience Affects Customer Service Manager Salaries

▲22%

▲11%

▲5%

National Average
₤28,000

▼7%

Skills That Affect Customer Service Manager Salaries

Budget Management
▲22%

Performance Management
▲17%

Operations Management
▲10%




Customer Relationship Management (CRM)
▼0%

Microsoft Office
▼0%

National Average
₤28,000

Windows NT / 2000 / XP Networking
▼1%



Microsoft Excel
▼5%

Organizing
▼24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
25%
10-19 years
27%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 28%
dental benefits
Dental: 8%
vision benefits
Vision: 17%
no benefits
None: 62%