£27,743
Avg. Salary
£8.65
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

£2,017

Profit Sharing

£450

Commission

£1,008

The average pay for a Customer Service Manager is £8.65 per hour.

The average pay for a Customer Service Manager is £27,743 per year.

$7
10%
$9
50%
$13
90%
MEDIAN $9
$19k
10%
$28k
50%
$42k
90%
MEDIAN $27,743
£19,292 - £41,910
£19K
£28K
£42K
MEDIAN: £27,743
10%
50%
90%
£6.84 - £13.00
£6
£8
£13
MEDIAN: £8.65
10%
50%
90%
£0£43K
Salary £19,292 - £41,910
Bonus £257 - £5,168
Profit Sharing £0.00 - £3,400
Commission £100.00 - £2,543
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£18,348 - £43,878
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 1,123
Hourly Data £0£20
Hourly Rate £6.84 - £13.00
Hourly Tips £0.11
Overtime £7.83 - £20.63
Annual Data £0£43K
Bonus £257 - £5,168
Commission £100.00 - £2,543
Profit Sharing £0.00 - £3,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£18,348 - £43,878
  • Country: United States
  • Currency: GBP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 86

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Popular Employer Salaries for Customer Service Manager

Common Career Paths for Customer Service Manager


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Customer Service Manager Job Listings

Popular Skills for Customer Service Manager

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of ₤26,000 based on 280 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤29,000 based on 216 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤31,000 based on 193 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤34,000 based on 60 salaries.

Pay Difference by Location

15%

6%

-35%

-35%

National Average: £27,649

Larger city markers indicate a job is popular in that location.

Customer Service Manager Advice

Q: What is it like working as a Customer Service Manager?

Customer Service Manager in Leicester:
"Be confident."
Don’t be afraid to make descisions

Customer Service Manager in Uxbridge:
"It's not what you think it to be."
You rarely get time to manage its more admin tasks needs to be done the way the company have resources branches.

Customer Service Manager in Maidenhead:
"Stressful constant."
Pros: Varied work, intersting people,
Cons: Not having enough time to get a good end result.

Customer Service Manager in Leeds:
"solve problems"
Be thorough, give information, solve problems, be accurate

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 32 votes.
Less than 1 year
1%
1-4 years
35%
5-9 years
25%
10-19 years
27%
20 years or more
12%

Experience Affects Customer Service Manager Salaries

▲23%

▲12%

▲5%

National Average
₤28,000

▼7%

Skills That Affect Customer Service Manager Salaries

Budget Management
▲22%

Performance Management
▲17%

Operations Management
▲10%




Customer Relationship Management (CRM)
▼0%

Microsoft Office
▼0%

Windows NT / 2000 / XP Networking
▼0%

National Average
₤28,000



Microsoft Excel
▼5%

Organizing
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 32 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
25%
10-19 years
27%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 30%
dental benefits
Dental: 9%
vision benefits
Vision: 18%
no benefits
None: 60%