Average Customer Service Manager Salary in United Kingdom

£28,204
Avg. SalaryShow Hourly Rate
£1,991
Bonus
£1,186
Commission
£509
Profit Sharing
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The average salary for a Customer Service Manager in United Kingdom is £28,204.
10%
£20k
10%
£28k
50%
£42k
90%
90%
MEDIAN £28,204
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United States (change)
Salary
£20k - £42k
Bonus
£391 - £6k
Profit Sharing
£50 - £6k
Commission
£102 - £7k
Total Pay
£19k - £44k

Your Market Worth Over Time

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Job Description for Customer Service Manager

Customer Service Manager Tasks
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Popular Employer Salaries for Customer Service Manager

The top respondents for the job title Customer Service Manager are from the companies Argos Ltd, Tesco PLC and Morrisons. Reported salaries are highest at British Airways where the average pay is £28,000. Other companies that offer high salaries for this role include Morrisons and Tesco PLC, earning around £26,376 and £24,700, respectively. Argos Ltd pays the lowest at around £21,135. Santander and Sainsburys plc also pay on the lower end of the scale, paying £24,511 and £24,566, respectively.

Career Paths

Explore the most common career paths for Customer Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Manager
Operations Manager
Director, Customer Service
Service Delivery Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Manager Job Listings

Popular Skills for Customer Service Manager

Skills in People Management, Customer Relationship Management (CRM) and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving and Customer Service.

Pay by Experience Level for Customer Service Manager

An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £23,429 based on 13 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of £25,854 based on 448 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of £29,231 based on 309 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of £30,525 based on 324 salaries. In their late career (20 years and higher), employees earn an average total compensation of £33,933.
Employees with Customer Service Manager in their job title in London, England: London earn an average of 10.5% more than the national average. These job titles also find higher than average salaries in Birmingham, England: Birmingham (7.9% more) and Manchester, England: Manchester (6.6% more). The lowest salaries can be found in Bristol, England: Bristol (2.9% less) and Glasgow, Scotland: Glasgow (0.4% less).

Years of Experience

This data is based on 1,238 survey responses.
Entry Level
1.1%
Early Career
36.2%
Mid Career
25.0%
Experienced
26.2%
Late Career
11.6%

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