A claims handler typically works for an insurance company and is in charge of determining whether a claim is legitimate or fraudulent, as well as determining a payout for legitimate claims. They work directly with clients, adjusters, and company representatives in the course of their work. On a day-to-day basis, a claims handler is responsible for guiding people through the claims process, filing documents, interviewing people who have filed claims, and analyzing submitted claims. They are also tasked with sharing claim information with company representatives. Other responsibilities include contacting brokers to help determine whether claims are legitimate, updating client files, and performing other office work. A claims handler usually works full time in an office setting. Travel may be required depending on the company.

Most companies require claims handlers have a high school diploma or equivalent. However, some positions may require a bachelor's degree in business or a related field. Claims handlers must also have excellent problem solving, analysis, and communication skills. Additionally, they must work well under pressure and deadlines. Sometimes, claim handling may involve dealing with large amounts of money, so it is important to be able to deal with this type of pressure. Claims handlers must work well on their own, as well as in a team setting. (Copyright 2018 PayScale.com)

Claims Handler Tasks

• Records first report claim details and information via telephone or mail.
• Processes basic claims within policy guidelines.
• Answer coverage and claim questions for policyholders.
• Maintains claim logs and subrogation files and case files.