The average salary for a Computer / Network Support Technician in United Kingdom is £20,329.
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What Do Computer / Network Support Technicians Do?
A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires ex…Read more
Computer / Network Support Technician Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Explore the most common career paths for Computer / Network Support Technician. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Computer / Network Support Technician
Support Technician, Information Technolo...
Information Technology (IT) Manager
Somewhat common (8 - 20%)
Computer / Network Support Technician Job Listings
What Are Popular Skills for Computer / Network Support Technicians?
Skills in Network Management / Administration and Network Support are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician, Microsoft Office and Windows Operating System General Use.
What is the Pay by Experience Level for Computer / Network Support Technicians?
An entry-level Computer / Network Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £18,369 based on 20 salaries. An early career Computer / Network Support Technician with 1-4 years of experience earns an average total compensation of £19,076 based on 191 salaries. A mid-career Computer / Network Support Technician with 5-9 years of experience earns an average total compensation of £22,198 based on 61 salaries. An experienced Computer / Network Support Technician with 10-19 years of experience earns an average total compensation of £23,596 based on 56 salaries. In their late career (20 years and higher), employees earn an average total compensation of £24,995.
Pay Difference by Location
Employees with Computer / Network Support Technician in their job title in London, England: London earn an average of 23.7% more than the national average. These job titles also find higher than average salaries in Edinburgh, Scotland: Edinburgh (3.9% more) and Worcester, England: Worcestershire (2.7% more). The lowest salaries can be found in Birmingham, England: West Midlands (16.4% less), Birmingham, England: Birmingham (14.2% less) and Manchester, England: Manchester (4.1% less).
Years of Experience
This data is based on 355 survey responses.