A Computer / Network Support Technician earns an average salary of £18,499 per year. Most people with this job move on to other positions after 20 years in this career. The highest paying skills associated with this job are Cisco Networking and Internet Information Server (IIS).

£13,322 - £27,347
£13K
£19K
£27K
MEDIAN: £19,265
10%
50%
90%
£5.22 - £12.74
£5
£7
£13
MEDIAN: £7.39
10%
50%
90%
£0£27K
Salary £13,322 - £27,347
Bonus £0.00 - £2,068
Profit Sharing £102
Commission £0.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,986 - £27,524
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 363
Hourly Data £0£25
Hourly Rate £5.22 - £12.74
Overtime £4.31 - £25.53
Annual Data £0£27K
Bonus £0.00 - £2,068
Commission £0.00
Profit Sharing £102
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,986 - £27,524
  • Country: United States
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 34

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2018 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Common Career Paths for Computer / Network Support Technician


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Computer / Network Support Technician Job Listings

Popular Skills for Computer / Network Support Technician

Pay by Experience Level for Computer / Network Support Technician

Pay by Experience for a Computer / Network Support Technician has a positive trend. An entry-level Computer / Network Support Technician with less than 5 years of experience can expect to earn an average total compensation of ₤18,000 based on 150 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer / Network Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤21,000 based on 39 salaries. An experienced Computer / Network Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤23,000 based on 25 salaries. A Computer / Network Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤24,000 based on 6 salaries.

Pay Difference by Location

National Average: £19,224

Larger city markers indicate a job is popular in that location.

Computer / Network Support Technician Reviews

Q: What is it like working as a Computer / Network Support Technician?

Computer / Network Support Technician in Leyton:
"Can be stressfull."
Pros: The staff.
Cons: Sometimes the work can be too much.

Related Job Salaries

Key Stats for Computer / Network Support Technician

Gender

Female
7 %
Male
93 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
4%
1-4 years
57%
5-9 years
19%
10-19 years
15%
20 years or more
5%

Experience Affects Computer / Network Support Technician Salaries

▲22%

▲17%

▲7%

National Average
₤19,000

▼8%

Skills That Affect Computer / Network Support Technician Salaries

Cisco Networking
▲19%

Internet Information Server (IIS)
▲12%



National Average
₤19,000




Windows Operating System General Use
▼3%

Microsoft Word
▼5%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
7 %
Male
93 %

Years of Experience

Less than 1 year
4%
1-4 years
57%
5-9 years
19%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 15%
dental benefits
Dental: 8%
vision benefits
Vision: 17%
no benefits
None: 73%