The average pay for a Customer Account Manager is £11.50 per hour.
The average pay for a Customer Account Manager is £25,568 per year.
|Salary||£17,500 - £44,229|
|Bonus||£493 - £14,899|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|£17,946 - £48,152|
Job Description for Customer Account Manager
Customer account managers are an integral part of customer service operations in many organizations. Because of this variety of industries that employ customer account managers, the precise duties of these professionals vary. However, generally, these managers oversee an organization's customer service operations to ensure that customers have high-quality experiences with the company, so that they continue to make purchases or use its services. These individuals may also oversee other individuals servicing client accounts, providing guidance, advice and feedback to subordinates.Read More...
In addition to working with existing customers, some customer account managers are expected to help recruit new customers as well. This is especially true in highly competitive industries such as advertising and travel agencies. This usually is accomplished by networking and asking for referrals from existing clients, but may also be done by cold calling or purchasing lead information.
There may be significant sales and cross-selling skills needed to fulfill the the customer account manager's role, although not all industries have this requirement. Some customer account manager positions are specifically designed as sales roles (such as in the pharmaceutical industry), whereas others involve only incidental cross-selling of related products (such as in the banking industry).
The education requirements vary. While most companies prefer hiring those with bachelor's degrees in business, marketing, or a related field, a combination of a high school diploma (or equivalent) with substantial experience in a related industry or position generally suffices.
Customer account managers usually work indoors, in a climate-controlled office environment; they may or may not be required to travel, depending upon the company for which they work. (Copyright 2019 PayScale.com)
- Help on-board new clients and provide customer service to assigned customer accounts.
- Improve customer satisfaction by improving responsiveness and anticipating customer needs.
- Develop new business opportunities with existing clients by promoting company products and services.
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Pay by Experience Level for Customer Account Manager
Pay by Experience for a Customer Account Manager has a positive trend. An entry-level Customer Account Manager with less than 5 years of experience can expect to earn an average total compensation of ₤22,000 based on 32 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Account Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤31,000 based on 12 salaries. An experienced Customer Account Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤40,000 based on 15 salaries. A Customer Account Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤28,000 based on 8 salaries.
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