The average salary for a Customer Service Manager in London, England: London is £31,119.
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£550 - £7k
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£494 - £1k
£22k - £54k
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Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
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Popular Skills for Customer Service Manager
Skills in Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Word, Microsoft Office, People Management and Customer Service.
Pay by Experience Level for Customer Service Manager
An early career Customer Service Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £29,247 based on 80 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of £32,294 based on 58 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of £37,312 based on 38 salaries. In their late career (20 years and higher), employees earn an average total compensation of £44,500.
Pay Difference by Location
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Employees with Customer Service Manager in their job title in Reading, England: Berkshire earn an average of 19.4% more than the national average. These job titles also find higher than average salaries in Edinburgh, Scotland: Edinburgh (4.2% more). The lowest salaries can be found in Bristol, England: Bristol (12.0% less), Glasgow, Scotland: Glasgow (10.6% less) and Cambridge, England: Cambridgeshire (7.0% less).
Years of Experience
This data is based on 190 survey responses.
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