The average salary for a Customer Service Manager in Glasgow, Scotland: Glasgow is £27,444.
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£18k - £39k
£17k - £39k
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Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
Customer Service Manager Tasks
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
Explore the most common career paths for Customer Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Manager Job Listings
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Popular Skills for Customer Service Manager
Skills in People Management and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
Pay by Experience Level for Customer Service Manager
An early career Customer Service Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £21,624 based on 7 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of £28,364 based on 9 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Manager in their job title in Reading, England: Berkshire earn an average of 33.7% more than the national average. These job titles also find higher than average salaries in London, England: London (15.4% more) and Birmingham, England: Birmingham (10.9% more).
Years of Experience
This data is based on 16 survey responses.
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