Average Customer Service Officer Salary in United Kingdom

£18,705
Avg. SalaryShow Hourly Rate
£993
Bonus
What am I worth?
Get pay report
How should I pay?
Price a job
The average salary for a Customer Service Officer in United Kingdom is £18,705.
10%
£15k
10%
£19k
50%
£25k
90%
90%
MEDIAN £18,705
Is Customer Service Officer your job title? Get a personalized salary report!
How it works:
1
Enter city & years of experience
2
Add pay factors like skills & education
3
Find your market worth with a report tailored to you
United States (change)
Salary
£15k - £25k
Bonus
£400 - £3k
Total Pay
£15k - £25k

Your Market Worth Over Time

How has your pay changed over time for your market? Find out by taking our salary quiz.

Job Description for Customer Service Officer

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Popular Employer Salaries for Customer Service Officer

£16k

Career Paths

Explore the most common career paths for Customer Service Officer. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Officer
Receptionist / Telephone Operator
Business Development Manager
Office Coordinator
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Officer Job Listings

Popular Skills for Customer Service Officer

Skills in Oral / Verbal Communication, Administration, Customer Relationship Management (CRM) and Sales are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Customer Service Officer

An entry-level Customer Service Officer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £17,729 based on 26 salaries. An early career Customer Service Officer with 1-4 years of experience earns an average total compensation of £18,530 based on 99 salaries. A mid-career Customer Service Officer with 5-9 years of experience earns an average total compensation of £20,388 based on 24 salaries. An experienced Customer Service Officer with 10-19 years of experience earns an average total compensation of £19,384 based on 37 salaries. In their late career (20 years and higher), employees earn an average total compensation of £18,695.
Employees with Customer Service Officer in their job title in London, England: London earn an average of 19.2% more than the national average. These job titles also find higher than average salaries in Manchester, England: Manchester (18.9% more) and Oxford, England: Oxfordshire (1.3% more). The lowest salaries can be found in Bristol, England: Bristol (3.8% less).

Years of Experience

This data is based on 204 survey responses.
Entry Level
12.7%
Early Career
48.5%
Mid Career
11.8%
Experienced
18.1%
Late Career
8.8%

Related Job Salaries