£17,922
Avg. Salary
£8.85
Avg. Hourly Rate
Help us gather more data! Is Customer Service Officer your job title? Find out what you're worth.

The average pay for a Customer Service Officer is £8.85 per hour.

The average pay for a Customer Service Officer is £17,922 per year.

£7.10
10%
£8.85
50%
£11.29
90%
MEDIAN £8.85
£15k
10%
£18k
50%
£24k
90%
MEDIAN £17,922
£14,708 - £24,140
£15K
£18K
£24K
MEDIAN: £17,922
10%
50%
90%
£7.10 - £11.29
£7
£8
£11
MEDIAN: £8.85
10%
50%
90%
£0£24K
Salary £14,708 - £24,140
Bonus £483 - £2,833
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,773 - £24,032
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 18 Feb 2019
  • Individuals Reporting: 197
Hourly Data £0£11
Hourly Rate £7.10 - £11.29
Overtime £9.21
Annual Data £0£24K
Bonus £483 - £2,833
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,773 - £24,032
  • Country: United States
  • Currency: GBP
  • Updated: 18 Feb 2019
  • Individuals Reporting: 33

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

Read More...
Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay by Experience Level for Customer Service Officer

Pay by Experience for a Customer Service Officer has a positive trend. An entry-level Customer Service Officer with less than 5 years of experience can expect to earn an average total compensation of ₤18,000 based on 87 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Officer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤19,000 based on 24 salaries. An experienced Customer Service Officer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 17 salaries. A Customer Service Officer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤21,000 based on 10 salaries.

Pay Difference by Location

13%

National Average: £18,146

Larger city markers indicate a job is popular in that location.

Customer Service Officer Reviews

Q: What is it like working as a Customer Service Officer?

Customer Service Officer in Croydon:
"Cold wet depressing."
Pros: I know the area well
Cons: Too much crime

Customer Service Officer in Exeter:
Pros: The people. The ethics. The support to development.
Cons: Pay. No benefits or incentives. Sales targets.

Customer Service Officer in Torquay:
Pros: Ethical bank. Great work force and culture.
Cons: No bonus. Not paid well in comparison to other banks and for the amount of work we do. Strict targets.

Related Job Salaries

Key Stats for Customer Service Officer

Gender

Female
73 %
Male
26 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.
Less than 1 year
13%
1-4 years
49%
5-9 years
13%
10-19 years
16%
20 years or more
9%

Experience Affects Customer Service Officer Salaries

Late-Career
▲14%

Mid-Career
▲3%

National Average
₤18,000

▼3%

Experienced
▼3%

Skills That Affect Customer Service Officer Salaries

National Average
₤18,000

Customer Service
▼2%

Banking
▼5%

Sales
▼17%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.

Gender

Female
73 %
Male
26 %

Years of Experience

Less than 1 year
13%
1-4 years
49%
5-9 years
13%
10-19 years
16%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 28%
dental benefits
Dental: 9%
vision benefits
Vision: 14%
no benefits
None: 63%