Average Help Desk Analyst Salary in United Kingdom

£20,268
Avg. SalaryShow Hourly Rate
£500
Bonus
£200
Profit Sharing
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The average salary for a Help Desk Analyst in United Kingdom is £20,268.
10%
£16k
MEDIAN
£20k
90%
£34k
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United States (change)
Salary
£16k - £34k
Bonus
£1 - £2k
Profit Sharing
£0 - £200
Total Pay
£16k - £34k

Your Market Worth Over Time

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Job Description for Help Desk Analyst

Help Desk Analyst Tasks
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Analyst Job Listings

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Popular Skills for Help Desk Analyst

Skills in Microsoft Active Directory, Microsoft Office and SQL are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support.

Pay by Experience Level for Help Desk Analyst

An early career Help Desk Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £20,201 based on 32 salaries. A mid-career Help Desk Analyst with 5-9 years of experience earns an average total compensation of £27,500 based on 9 salaries.

Pay Difference by Location

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Years of Experience

This data is based on 41 survey responses.
Early Career
78.0%
Mid Career
22.0%