The average salary for a Help Desk Analyst in United Kingdom is £20,268.
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£16k - £34k
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£16k - £34k
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Job Description for Help Desk Analyst
Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care. Help desk analysts t…Read more
Help Desk Analyst Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Help Desk Analyst Job Listings
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Popular Skills for Help Desk Analyst
Help Desk / Desktop Support
Microsoft Active Directory
Skills in Microsoft Active Directory, Microsoft Office and SQL are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support.
Pay by Experience Level for Help Desk Analyst
An early career Help Desk Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £20,201 based on 32 salaries. A mid-career Help Desk Analyst with 5-9 years of experience earns an average total compensation of £27,500 based on 9 salaries.
Pay Difference by Location
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Years of Experience
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