£18,713
Avg. Salary

Average additional compensation for this job:

Bonus

£500

Profit Sharing

£1,650

The average salary for a Help Desk Technician is £18,437 per year. Most people with this job move on to other positions after 10 years in this career. A skill in Windows Operating System General Use is associated with high pay for this job. Experience has a moderate effect on income for this job.

£12,379 - £25,299
£12K
£19K
£25K
MEDIAN: £18,713
10%
50%
90%
£5.15 - £16.88
£5
£7
£17
MEDIAN: £7.76
10%
50%
90%
£0£25K
Salary £12,379 - £25,299
Bonus £0.00 - £2,691
Profit Sharing £1,650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,492 - £25,476
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 18 Aug 2018
  • Individuals Reporting: 144
Hourly Data £0£16
Hourly Rate £5.15 - £16.88
Overtime £12.50
Annual Data £0£25K
Bonus £0.00 - £2,691
Profit Sharing £1,650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,492 - £25,476
  • Country: United States
  • Currency: GBP
  • Updated: 18 Aug 2018
  • Individuals Reporting: 14

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Help Desk Technician


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Help Desk Technician Job Listings

Help Desk Technician Reviews

Q: What is it like working as a Help Desk Technician?

Help Desk Technician in Manchester:
"Technical Helpdesk."
Pros: The people are great and the amount of skills that you learn to take onto the next job are massive.
Cons: Very stressful when you have a lot of customers calling you. Also it is stressful when you have customers that aren't technically minded. Finally, if you are not trained correctly you wonder what is going on half of the time which isn't great.

Related Job Salaries

Key Stats for Help Desk Technician

Gender

Female
7 %
Male
93 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.
Less than 1 year
4%
1-4 years
73%
5-9 years
14%
10-19 years
8%
20 years or more
1%

Experience Affects Help Desk Technician Salaries

Experienced
▲39%

Mid-Career
▲19%

National Average
₤19,000

▼8%

Skills That Affect Help Desk Technician Salaries

Windows Operating System General Use
▲16%

Customer Service
▲6%

Microsoft Active Directory
▲3%

National Average
₤19,000

Information Technology (IT) Support
▼2%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.

Gender

Female
7 %
Male
93 %

Years of Experience

Less than 1 year
4%
1-4 years
73%
5-9 years
14%
10-19 years
8%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 15%
dental benefits
Dental: 7%
vision benefits
Vision: 18%
no benefits
None: 70%