£34,164
Avg. Salary
£32.50
Avg. Hourly Rate

Average additional compensation:

£2,392

Bonus

£2,000

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Senior Technical Support Engineer is £32.50 per hour.

The average pay for a Senior Technical Support Engineer is £34,164 per year.

10%
£0.00
10%
£32.50
50%
£0.00
90%
90%
MEDIAN £32.50
10%
£25k
10%
£34k
50%
£52k
90%
90%
MEDIAN £34,164
£25,118 - £52,175
£25K
£34K
£52K
MEDIAN: £34,164
10%
50%
90%
£0£56K
Salary £25,118 - £52,175
Bonus £977 - £7,622
Profit Sharing £2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£25,419 - £56,321
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 15 Apr 2019
  • Individuals Reporting: 200

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

Read More...
Senior Technical Support Engineer Tasks
  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Pay by Experience Level for Senior Technical Support Engineer

Pay by Experience for a Senior Technical Support Engineer has a positive trend. An entry-level Senior Technical Support Engineer with less than 5 years of experience can expect to earn an average total compensation of ₤30,000 based on 29 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Technical Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤36,000 based on 45 salaries. An experienced Senior Technical Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤41,000 based on 37 salaries. A Senior Technical Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤47,000 based on 16 salaries.

Pay Difference by Location

29%

National Average: £35,445

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Senior Technical Support Engineer

Gender

Female
5 %
Male
95 %
Less than 1 year
0%
1-4 years
18%
5-9 years
33%
10-19 years
32%
20 years or more
17%

Experience Affects Senior Technical Support Engineer Salaries

Late-Career
▲33%

Experienced
▲15%

Mid-Career
▲1%

National Average
₤35,000

Entry-Level
▼16%

Skills That Affect Senior Technical Support Engineer Salaries

Linux
▲33%

Information Technology (IT) Support
▲16%

VMware ESX
▲7%

National Average
₤35,000

Windows Server 2012 R2
▼8%

Gender

Female
5 %
Male
95 %

Years of Experience

Less than 1 year
0%
1-4 years
18%
5-9 years
33%
10-19 years
32%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 45%
dental benefits
Dental: 18%
vision benefits
Vision: 23%
no benefits
None: 48%