The average pay for a Service Desk Analyst is £20,711 per year. People in this job generally don't have more than 10 years' experience. A skill in Windows Support is associated with high pay for this job. For the first five to ten years in this position, pay increases sharply, but any additional experience does not have a big effect on pay.

£15,844 - £28,712
£16K
£21K
£29K
MEDIAN: £20,630
10%
50%
90%
£7.80 - £15.54
£7
£12
£16
MEDIAN: £11.50
10%
50%
90%
£0£29K
Salary £15,844 - £28,712
Bonus £0.00 - £3,250
Profit Sharing £360
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,011 - £29,466
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 519
Hourly Data £0£24
Hourly Rate £7.80 - £15.54
Overtime £7.05 - £24.47
Annual Data £0£29K
Bonus £0.00 - £3,250
Profit Sharing £360
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,011 - £29,466
  • Country: United States
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 27

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Common Career Paths for Service Desk Analyst


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Service Desk Analyst Job Listings

Popular Skills for Service Desk Analyst

Pay Difference by Location

National Average: £20,780

Larger city markers indicate a job is popular in that location.

Service Desk Analyst Reviews

Q: What is it like working as a Service Desk Analyst?

Service Desk Analyst in Nottingham:
"Dead former mining town with high immigration and crime."
Pros: Absolutely nothing. Its a dump with high unemployment, high crime and poor quality of life.
Cons: Air pollution in the city is horrendous owing to restricted and not-fit-for-purpose infrastructure. Huge numbers of economic migrants patrol the streets day and night. No local retail businesses have survived the council's war on parking. Every other shop face is a take away or a charity store. The people are on the whole ignorant uneducated and brutish. There is no culture in this city worth mentioning. The night life is mainly all student binge drinking and the streets are unsafe after dark.

Service Desk Analyst in Nottingham:
"The start."
Pros: Assisting users, office conditions, ticket management system.
Cons: Documentation and policies need to be continually updated which makes it time consuming.

Service Desk Analyst in Norwich:
"Bit of satisfaction"
Pros: Bit of satisfaction
Cons: no development no pay raise more responsibilities

Related Job Salaries

Key Stats for Service Desk Analyst

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.
Less than 1 year
6%
1-4 years
66%
5-9 years
17%
10-19 years
9%
20 years or more
2%

Experience Affects Service Desk Analyst Salaries

▲19%

▲18%

National Average
₤21,000

▼2%

Skills That Affect Service Desk Analyst Salaries

Windows Support
▲13%


Windows Operating System General Use
▲7%


Help Desk / Desktop Support (Tier 2)
▲4%

Information Technology (IT) Support
▲1%

Microsoft Office
▲1%

National Average
₤21,000

Customer Service
▼3%

Microsoft Exchange
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
6%
1-4 years
66%
5-9 years
17%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 34%
dental benefits
Dental: 16%
vision benefits
Vision: 25%
no benefits
None: 54%