Assistant Manager, Customer Service at Bank of The West Salary

An Assistant Manager, Customer Service at Bank of The West earns an average wage of $13.82 per hour.

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
78 %
Male
22 %
Less than 1 year
11%
1-4 years
44%
5-9 years
33%
10-19 years
11%

Skills That Affect Assistant Manager, Customer Service Salaries

National Average
$30,000

Operations Management
▼3%

Customer Relations
▼6%

Customer Service
▼6%

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
11%
1-4 years
44%
5-9 years
33%
10-19 years
11%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 67%
vision benefits
Vision: 56%
no benefits
None: 11%