$41,117
Avg. Salary
$12.89
Avg. Hourly Rate

Average additional compensation:

$1,203

Bonus

$971

Profit Sharing

$3,250

Commission

What am I worth?
How should I pay?

The average pay for an Assistant Manager, Customer Service is $12.89 per hour.

The average pay for an Assistant Manager, Customer Service is $41,117 per year.

10%
$9.71
10%
$12.89
50%
$18.62
90%
90%
MEDIAN $12.89
10%
$27k
10%
$41k
50%
$61k
90%
90%
MEDIAN $41,116
$26,724 - $60,509
$27K
$41K
$61K
MEDIAN: $41,116
10%
50%
90%

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$9.71 - $18.62
$9
$13
$19
MEDIAN: $12.89
10%
50%
90%

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$0$60K
Salary $26,724 - $60,509
Bonus $0.00 - $6,132
Profit Sharing $0.00 - $7,001
Commission $181 - $13,906
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,265 - $51,816
  • Country: United States
  • Currency: USD
  • Updated: 17 Mar 2019
  • Individuals Reporting: 928
Hourly Data $0$29
Hourly Rate $9.71 - $18.62
Hourly Tips $0.11 - $5.97
Overtime $14.08 - $29.10
Annual Data $0$51K
Bonus $0.00 - $6,132
Commission $181 - $13,906
Profit Sharing $0.00 - $7,001
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,265 - $51,816
  • Country: United States
  • Currency: USD
  • Updated: 17 Mar 2019
  • Individuals Reporting: 1,659

Job Description

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2019 PayScale.com)

Assistant Manager, Customer Service Tasks
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers


Known for taking on a considerable number of Assistant Customer Service Managers, The Kroger Company, Food Lion, Family Dollar Stores Inc, Harris Teeter, Inc., and Enterprise Rent-A-Car Co are leading firms in the industry. Heading up the field in terms of compensation, Enterprise Rent-A-Car Co offers the most; Assistant Customer Service Managers earn $47K on average there. Also paying near the top of the field are The Gap Inc. at $35K, Starbucks Corporation at $32K, and Rent-A-Center, where Assistant Customer Service Managers annually earn $31K.

The lowest pay by far can be found at Family Dollar Stores Inc — this employer offers a median salary of $20K, less than half of the top paying company's rate. Also sliding in at the lower end of the scale are Murphy Oil Corp ($21K), Hy-Vee, Inc. ($22K), and Food Lion ($23K).

Common Career Paths


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As Assistant Customer Service Managers transition into upper-level roles such as Operations Manager, they may see a strong upturn in salary. Operations Managers earn $59K on average per year. An Administrative Assistant or a Customer Service Manager is a typical transition from an Assistant Customer Service Manager role.

Job Listings

Popular Skills


Assistant Customer Service Managers report using a large range of skills on the job. Most notably, facility with Microsoft Office, Purchasing, and Scheduling are correlated to pay that is significantly above average, leading to increases of 25 percent, 9 percent, and 6 percent, respectively. Skills that seem to negatively impact pay include Employee Relations, Cash Handling, and Customer Service. The majority of those who know Customer Relations also know Operations Management.

Pay by Experience Level

Pay by Experience for an Assistant Manager, Customer Service has a positive trend. An entry-level Assistant Manager, Customer Service with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 858 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Assistant Manager, Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 439 salaries. An experienced Assistant Manager, Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 297 salaries. An Assistant Manager, Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $39,000 based on 83 salaries.

Pay Difference by Location

National Average: $31,758

Larger city markers indicate a job is popular in that location.

For Assistant Customer Service Managers, busy New York offers a higher-than-average pay rate, 52 percent above the national average. Assistant Customer Service Managers can also look forward to large paychecks in cities like San Francisco (+46 percent), Cincinnati (+21 percent), Las Vegas (+16 percent), and Chicago (+16 percent). Tulsa ranks last in the field for pay, reporting salaries 6 percent below the national average. Workers in Charlotte and Dallas earn salaries that trail the national average for those in this profession (3 percent less and 1 percent less, respectively).

Q: What is it like working as an Assistant Manager, Customer Service?

Assistant Manager, Customer Service in Washington:
"How to communicate better."
Stay on top of thing, and always be honest.

Assistant Manager, Customer Service in Erlanger:
Pros: I love my crew and having a good time while we work.
Cons: I dont feel appreciated for the hard work I do. And my area manager wouldnt give me a transfer untill I promoted 4 more managers.

Assistant Manager, Customer Service in Suamico:
Pros: The relationships with other associates.
Cons: Stress level, number of hours put in.

Assistant Manager, Customer Service in Richmond:
"People skills."
Be able to work with all people.

Assistant Manager, Customer Service in Mount Pleasant:
"Take the good with the bad..."
Pros: The customer relationship development and helping those in need manage finances better.
Cons: Unruly customers that are disrespectful with lack of compensation.

Assistant Manager, Customer Service in Franklin:
"Balancing the public and coworkers."
Pros: Working with the public. I like the challenge of accommodating their grocery needs kindly and efficiently.
Cons: Personalities of coworkers can be challenging. The job requires constant reinforcement of focus to customer service needs.

Assistant Manager, Customer Service in Sioux Falls:
Pros: Travel discount.
Cons: Excessive cleaning.

Related Job Salaries

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 523 votes.
Less than 1 year
3%
1-4 years
47%
5-9 years
24%
10-19 years
19%
20 years or more
7%

How Experience Affects Salaries

▲22%

▲17%

▲2%

National Average
$32,000

▼9%

How Skills Affect Salaries

Microsoft Office
▲26%

Purchasing
▲10%

▲7%




Account Management
▲2%

National Average
$32,000



Training
▼2%

Sales Management
▼2%

▼5%


▼14%

Employee Relations
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 523 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
3%
1-4 years
47%
5-9 years
24%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 53%
vision benefits
Vision: 46%
no benefits
None: 37%