Call Center Manager in New York Salary

A Call Center Manager in New York, New York earns an average salary of $81,423 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

$30,201 - $89,396
$30K
$72K
$89K
MEDIAN: $72,414
10%
50%
90%

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$0$97K
Salary $30,201 - $89,396
Bonus $8,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,129 - $97,646
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 10

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

About New York, New York

Kings County, New York
8,550,405
Male:
4,081,698 (47.7%)
Female:
4,468,707 (52.3%)
The City of New York, often called New York City or simply New York, is the most populous city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, one of the most populous urban agglomerations in the world. With a U.S. Census Bureau-estimated 2015 population of 8,550,405 distributed over a land area of just 305 square miles (790 km2), New York is also the most densely populated major city in the United States. A global power city, New York City exerts a significant impact upon commerce, finance, media, art, fashion, research, technology, education, and entertainment, its fast pace defining the term New York minute. Home to the headquarters of the United Nations, New York is an important center for international diplomacy and has been described as the cultural and financial capital of the world. Situated...
New York, NY:
$55,752
New York:
$60,850
$1,317
New York, NY:
$538,300
New York:
$293,500
4.7%

Call Center Manager Job Listings

Key Stats for Call Center Manager

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
55%
5-9 years
9%
10-19 years
36%

Experience Affects Call Center Manager Salaries

▲23%

▼0%

National Average
$70,000

Mid-Career
▼3%

Skills That Affect Call Center Manager Salaries

Customer Service Metrics
▼0%

Operations Management
▼0%

National Average
$70,000

Leadership
▼1%

Call center operations
▼4%


Call Center
▼10%

Customer Relationship Management (CRM)
▼21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Years of Experience

1-4 years
55%
5-9 years
9%
10-19 years
36%

Common Health Benefits

medical benefits
Medical: 50%
dental benefits
Dental: 63%
vision benefits
Vision: 38%
no benefits
None: 38%