Call Center Representative in Indianapolis Salary

A Call Center Representative in Indianapolis, Indiana earns an average wage of $14.04 per hour.

$10.03 - $15.55
$10
$13
$16
MEDIAN: $13.31
10%
50%
90%

Add this chart to your site: 640px    300px

Hourly Data $0$21
Hourly Rate $10.03 - $15.55
Overtime $21.00
Annual Data $0$32K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,247 - $32,029
  • Country: United States
  • Currency: USD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 15

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

Read More...

Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

About Indianapolis, Indiana

Marion County, Indiana
848,423
Male:
410,615 (48.4%)
Female:
437,808 (51.6%)
Indianapolis (pronounced /ˌɪndiəˈnæpəlɪs/), is the capital and largest city of the U.S. state of Indiana and the seat of Marion County. It is in the East North Central region of the Midwestern United States. With an estimated population of 853,173 in 2015, Indianapolis is the second most populous city in the Midwest, after Chicago, and 14th largest in the U.S. The city is the economic and cultural center of the Indianapolis metropolitan area, home to 2 million people, the 34th most populous metropolitan statistical area in the U.S. Its combined statistical area ranks 26th, with 2.4 million inhabitants. Indianapolis covers 372 square miles (963.5 km²), making it the 16th largest city by land area in the U.S. Founded in 1821 as a planned city for the new seat of the government of Indiana, Indianapolis was platted by Alexander Ralston and Elias Pym Fordham on a 1-square-mile (2.6 km2) grid adjacent to the White...
Indianapolis:
$41,278
Indiana:
$50,532
$807
Indianapolis:
$123,500
Indiana:
$131,000
5.6%

Call Center Representative Job Listings

Key Stats for Call Center Representative

Gender

Female
78 %
Male
22 %
Less than 1 year
12%
1-4 years
53%
5-9 years
24%
10-19 years
12%

Skills That Affect Call Center Representative Salaries

Typing
▲11%

Phone Support
▲6%

Call center operations
▲1%

National Average
$28,000

Customer Service
▼2%

Call Center
▼9%

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
12%
1-4 years
53%
5-9 years
24%
10-19 years
12%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 73%
vision benefits
Vision: 55%
no benefits
None: 18%