$34,427
Avg. Salary
$13.32
Avg. Hourly Rate

Average additional compensation:

$1,030

Bonus

$1,385

Profit Sharing

$2,380

Commission

What am I worth?
How should I pay?

The average pay for a Call Center Representative is $13.32 per hour.

The average pay for a Call Center Representative is $34,427 per year.

$10.01
10%
$13.32
50%
$17.69
90%
MEDIAN $13.32
$24k
10%
$34k
50%
$51k
90%
MEDIAN $34,427
$24,265 - $50,987
$24K
$34K
$51K
MEDIAN: $34,427
10%
50%
90%

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$10.01 - $17.69
$10
$13
$18
MEDIAN: $13.32
10%
50%
90%

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$0$50K
Salary $24,265 - $50,987
Bonus $199 - $4,775
Profit Sharing $92.98 - $5,123
Commission $103 - $10,101
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,181 - $40,254
  • Country: United States
  • Currency: USD
  • Updated: 15 Feb 2019
  • Individuals Reporting: 356
Hourly Data $0$26
Hourly Rate $10.01 - $17.69
Hourly Tips $1.06
Overtime $13.24 - $26.70
Annual Data $0$40K
Bonus $199 - $4,775
Commission $103 - $10,101
Profit Sharing $92.98 - $5,123
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,181 - $40,254
  • Country: United States
  • Currency: USD
  • Updated: 15 Feb 2019
  • Individuals Reporting: 2,367

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

Read More...
Call Center Representative Tasks
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Popular Employer Salaries for Call Center Representative


Well-known firms with a reputation for hiring numerous Call Center Representatives include Comcast Cable, Inc., Xerox Corporation, Verizon Wireless, Bank of America Corp. (BOFA), and CVS Caremark Corporation. Verizon Wireless offers the largest salaries in town — $34K on average. Call Center Representatives will also find cushy salaries at Bank of America Corp. (BOFA) (+$34K), Comcast Cable, Inc. (+$28K), and Alorica, Inc. (+$23K).

Xerox Corporation, CVS Caremark Corporation, and Alorica, Inc. also rank near the bottom for pay, handing out $21K, $21K, and $23K-paychecks on average.

Common Career Paths for Call Center Representative


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Call Center Representatives' salaries may rise greatly for those who assume a higher-end position such as a Call Center Manager. The average Call Center Manager brings home $53K per year. Call Center Supervisors or Administrative Assistants are common next-step roles for Call Center Representatives moving up in their careers; annual pay for Call Center Supervisors is $12K higher on average, and it's $2K higher for Administrative Assistants.

Call Center Representative Job Listings

Popular Skills for Call Center Representative


Call Center Representatives report using a large range of skills on the job. Most notably, skills in Customer Relationship Management, Customer Service Metrics, Insurance, and Inside Sales are correlated to pay that is above average, with boosts in pay of 5 percent. Skills that pay less than market rate include Computer Service. For most people, competency in Customer Service indicates knowledge of Customer Relations. Most people skilled in Phone Support are similarly competent in Call Center and Customer Relations.

Pay by Experience Level for Call Center Representative

Pay by Experience for a Call Center Representative has a positive trend. An entry-level Call Center Representative with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 1,094 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 347 salaries. An experienced Call Center Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 246 salaries. A Call Center Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 55 salaries.

Pay Difference by Location

National Average: $29,022

Larger city markers indicate a job is popular in that location.

With a pay rate for Call Center Representatives that is 14 percent greater than the national average, Washington offers a comfortable salary for those in this profession. Call Center Representatives can also look forward to large paychecks in cities like Minneapolis (+14 percent), New York (+10 percent), Sacramento (+8 percent), and Chicago (+7 percent). The lowest-paying market is Rochester, which sits 15 percent below the national average. Workers in Orlando and San Antonio earn salaries that trail the national average for those in this profession (12 percent less and 7 percent less, respectively).

Call Center Representative Reviews

Q: What is it like working as a Call Center Representative?

Call Center Representative in Providence:
"Great service."
Pros: Benefits, room for advancemenT, pay.
Cons: Incentive is hard to obtain, metrics, schedule.

Call Center Representative in Jackson:
"Dealing with Unruly people on phone calls."
Pay attention to people questions. Make sure you answer people questions. Always research the questions before giving people your opions.

Call Center Representative in Chicago:
"Stressful."
Pros: Perks, corporate 401 k.
Cons: Dealing w customer who are irate not having enough support from management team.

Call Center Representative in Orlando:
"Career Opportunities."
Focus on your degrees, not your company. You can be the best employee on campus, but you will never receive a promotion unless an opening presents itself. Employers have figured a way to utilize your skills without compensation. My employer created two positions. One is called a job enrichment program and the other is called a relief team manager. Both positions are temporary 6-12 month projects, so you do not receive any extra pay. It is presented as a way to sharpen your skills in preparation for a promotion. The company gets the work of a manager completed without paying manager money. This can go on indefinitely. The company can continue to rotate employees in and out of these positions forever. You would be able to receive a Masters or Doctorate faster. Companies like this are asking you to PROVE you are worthy through hard work and dedication before they will promote you. This could take a lifetime, literally. A higher degree will command the position you desire.

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Call Center Representative in Houston:
"Career path."
Fine out if ther is room for growth.

Call Center Representative in Coral Springs:
"The good and bad times."
Pros: People.
Cons: Workload.

Related Job Salaries

Key Stats for Call Center Representative

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 407 votes.
Less than 1 year
9%
1-4 years
56%
5-9 years
17%
10-19 years
15%
20 years or more
4%

Experience Affects Call Center Representative Salaries

▲8%

▲7%

▲4%

National Average
$29,000

▼6%

Skills That Affect Call Center Representative Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 407 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
9%
1-4 years
56%
5-9 years
17%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 63%
vision benefits
Vision: 56%
no benefits
None: 26%