The average hourly pay for a Call Center Representative is $13.99.
Call Center Representative by
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What Do Call Center Representatives Do?
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goal…Read more
Call Center Representative Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
Job Satisfaction for Call Center Representative
Popular Employer Salaries for Call Center Representative
The top respondents for the job title Call Center Representative are from the companies Conduent Inc., Alorica, Inc. and Humana, Inc.. Reported salaries are highest at Humana, Inc. where the average pay is $16.72. Other companies that offer high salaries for this role include Geico and CVS Caremark Corporation, earning around $15.75 and $14.65, respectively. Alorica, Inc. pays the lowest at around $10.00. Dial America, Inc. and Conduent Inc. also pay on the lower end of the scale, paying $10.07 and $12.01, respectively.
Call Center Representative Job Listings
What Are Popular Skills for Call Center Representatives?
Skills in Customer Service, Call Center Operations, Phone Support, Data Entry and Customer Relations are correlated to pay that is above average.
What is the Pay by Experience Level for Call Center Representatives?
An entry-level Call Center Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.87 based on 196 salaries. An early career Call Center Representative with 1-4 years of experience earns an average total compensation of $13.53 based on 1,261 salaries. A mid-career Call Center Representative with 5-9 years of experience earns an average total compensation of $14.79 based on 379 salaries. An experienced Call Center Representative with 10-19 years of experience earns an average total compensation of $15.45 based on 334 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Pay Difference by Location
Employees with Call Center Representative in their job title in New York, New York earn an average of 13.1% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (10.7% more) and Phoenix, Arizona (3.6% more). The lowest salaries can be found in Houston, Texas (2.2% less).
Years of Experience
This data is based on 2,273 survey responses.