Call Center Representative Salary

Call Center Representatives in the United States take home approximately $13.29 per hour on average. The specific employer is the biggest factor affecting pay for this group, followed by geography and tenure. Most workers in this position report high levels of job satisfaction. While roughly a fourth report receiving no health benefits, a strong majority do receive medical coverage, and the greater part have dental, as well. Men are in the minority of survey respondents, with female Call Center Representatives making up 72 percent. Participants in PayScale's salary questionnaire provided the particulars of this report.

$24,190 - $50,299
$24K
$35K
$50K
MEDIAN: $34,721
10%
50%
90%

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$10.01 - $17.63
$10
$13
$18
MEDIAN: $13.42
10%
50%
90%

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$0$50K
Salary $24,190 - $50,299
Bonus $202.73 - $4,921
Profit Sharing $96.30 - $5,160
Commission $101.37 - $11,836
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,162 - $40,445
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 226
Hourly Data $0$26
Hourly Rate $10.01 - $17.63
Hourly Tips $0.50
Overtime $14.43 - $26.75
Annual Data $0$40K
Bonus $202.73 - $4,921
Commission $101.37 - $11,836
Profit Sharing $96.30 - $5,160
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,162 - $40,445
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 1,340

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Common Career Paths for Call Center Representative


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Call Center Representatives' salaries may rise greatly for those who assume a higher-end position such as a Call Center Manager. The average Call Center Manager brings home $53K per year. Call Center Supervisors or Administrative Assistants are common next-step roles for Call Center Representatives moving up in their careers; annual pay for Call Center Supervisors is $12K higher on average, and it's $2K higher for Administrative Assistants.

Call Center Representative Job Listings

Popular Employer Salaries for Call Center Representative


Well-known firms with a reputation for hiring numerous Call Center Representatives include Comcast Cable, Inc., Xerox Corporation, Verizon Wireless, Bank of America Corp. (BOFA), and CVS Caremark Corporation. Verizon Wireless offers the largest salaries in town — $34K on average. Call Center Representatives will also find cushy salaries at Bank of America Corp. (BOFA) (+$34K), Comcast Cable, Inc. (+$28K), and Alorica, Inc. (+$23K).

Xerox Corporation, CVS Caremark Corporation, and Alorica, Inc. also rank near the bottom for pay, handing out $21K, $21K, and $23K-paychecks on average.

Popular Skills for Call Center Representative


Call Center Representatives report using a large range of skills on the job. Most notably, skills in Customer Relationship Management, Customer Service Metrics, Insurance, and Inside Sales are correlated to pay that is above average, with boosts in pay of 5 percent. Skills that pay less than market rate include Computer Service. For most people, competency in Customer Service indicates knowledge of Customer Relations. Most people skilled in Phone Support are similarly competent in Call Center and Customer Relations.

Pay by Experience Level for Call Center Representative

Pay by Experience for a Call Center Representative has a positive trend. An entry-level Call Center Representative with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 1,094 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 347 salaries. An experienced Call Center Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 246 salaries. A Call Center Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 55 salaries.

Pay Difference by Location

National Average: $29,282

Larger city markers indicate a job is popular in that location.

With a pay rate for Call Center Representatives that is 14 percent greater than the national average, Washington offers a comfortable salary for those in this profession. Call Center Representatives can also look forward to large paychecks in cities like Minneapolis (+14 percent), New York (+10 percent), Sacramento (+8 percent), and Chicago (+7 percent). The lowest-paying market is Rochester, which sits 15 percent below the national average. Workers in Orlando and San Antonio earn salaries that trail the national average for those in this profession (12 percent less and 7 percent less, respectively).

Call Center Representative Reviews

Q: What is it like working as a Call Center Representative?

Call Center Representative in Reno:
"Salary."
Pros: Interacting with others.
Cons: The Pay.

Call Center Representative in Belfast:
"Call Center Life."
Pros: I like helping solve problems.
Cons: The low pay.

Call Center Representative in Jackson:
"I love it. Perfect for a growing family."
Pros: No micro management. Team meetings all the time to fill you in on everything you need to know or do.
Cons: Lol just some headaches somedays. Phone ringing.

Call Center Representative in Charleston:
"Stressful, but fun."
Pros: The people I work w/ are enjoyable.
Cons: Stress level put on employees, constant changes.

Call Center Representative in Louisville:
Pros: Co workers and schedule fits my life needs.
Cons: High turn over rates so rules are changing daily. Also not enough training.

Call Center Representative in Pocatello:
"A Living Hell."
Pros: I like gaining experience.
Cons: Lack of office communication.

Call Center Representative in Grand Rapids:
Pros: I like connecting with people every day and helping them and making their day just a little bit better.
Cons: The stress is a big dislike, but it comes with customer service.

Related Job Salaries

Key Stats for Call Center Representative

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 232 votes.
Less than 1 year
8%
1-4 years
55%
5-9 years
17%
10-19 years
15%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Representative Salaries

▲7%

▲6%

▲3%

National Average
$29,000

▼6%

Skills That Affect Call Center Representative Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 232 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
8%
1-4 years
55%
5-9 years
17%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 62%
vision benefits
Vision: 55%
no benefits
None: 26%
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