Call Center Representative in Cincinnati, Ohio Salary

The average pay for a Call Center Representative in Cincinnati, Ohio is $12.75 per hour.

$11.00 - $16.50
$13
MEDIAN: $13.11
50%

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Hourly Data $0$16
Hourly Rate $13.11
Annual Data $0$47K
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,799 - $47,678
  • Country: United States
  • Currency: USD
  • Updated: 14 Nov 2017
  • Individuals Reporting: 9

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

About Cincinnati, Ohio

Hamilton County, Ohio
298,537
Male:
143,654 (48.1%)
Female:
154,883 (51.9%)
Cincinnati (/ˌsɪnsᵻˈnæti/ SIN-si-NAT-ee) is a city in the U.S. state of Ohio that serves as county seat of Hamilton County. Settled in 1788, the city is located on the north side of the confluence of the Licking with the Ohio River. With a population of 298,550, Cincinnati is the third-largest city in Ohio and the 65th-largest city in the United States. Its metropolitan statistical area is the 28th-largest in the United States and the largest centered in Ohio. The city is also part of the larger Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census. In the early 19th century, Cincinnati was an American boomtown in the heart of the country; it rivaled the larger coastal cities in size and wealth. Throughout much of the 19th century, it was listed among the top 10 U.S. cities by population, surpassed only by New Orleans and the older,...
Cincinnati:
$35,001
Ohio:
$51,075
$658
Cincinnati:
$119,000
Ohio:
$136,400
6.7%

Call Center Representative Job Listings

Key Stats for Call Center Representative

Gender

Female
50 %
Male
50 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
1-4 years
50%
5-9 years
20%
10-19 years
20%
20 years or more
10%

Skills That Affect Call Center Representative Salaries

Typing
▲15%

Call center operations
▲3%

Call Center
▲1%

National Average
$29,000

Customer Service
▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

1-4 years
50%
5-9 years
20%
10-19 years
20%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 63%
vision benefits
Vision: 63%
no benefits
None: 38%