Call Center Representative in New York Salary

How much does a Call Center Representative make in New York, NY? A Call Center Representative in New York takes home an average of $15.53 per hour. This is 13% above the national average for a Call Center Representative which is $13.44 per hour. Wages for a Call Center Representative in New York range from $9.98 per hour to $21.62 per hour. Total Annual Compensation, which includes hourly rate, bonus, and overtime for a Call Center Representative in New York ranges from $21,543 to $48,004 annually. Job satisfaction is reported as 0 out of 5 stars. Women make up 69% of the Call Center Representative workforce in New York among those reporting. Many report receiving medical, dental, and vision benefits from their employer.

$25,998 - $69,000
$26K
$34K
$69K
MEDIAN: $33,896
10%
50%
90%

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$9.98 - $21.62
$10
$16
$22
MEDIAN: $15.53
10%
50%
90%

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$0$69K
Salary $25,998 - $69,000
Bonus $2,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,543 - $48,004
  • Country: United States
  • Currency: USD
  • Updated: 24 Nov 2017
  • Individuals Reporting: 14
Hourly Data $0$21
Hourly Rate $9.98 - $21.62
Overtime $21.13
Annual Data $0$48K
Bonus $2,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,543 - $48,004
  • Country: United States
  • Currency: USD
  • Updated: 24 Nov 2017
  • Individuals Reporting: 24

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

About New York, New York

Kings County, New York
8,550,405
Male:
4,081,698 (47.7%)
Female:
4,468,707 (52.3%)
The City of New York, often called New York City or simply New York, is the most populous city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, one of the most populous urban agglomerations in the world. With a U.S. Census Bureau-estimated 2015 population of 8,550,405 distributed over a land area of just 305 square miles (790 km2), New York is also the most densely populated major city in the United States. A global power city, New York City exerts a significant impact upon commerce, finance, media, art, fashion, research, technology, education, and entertainment, its fast pace defining the term New York minute. Home to the headquarters of the United Nations, New York is an important center for international diplomacy and has been described as the cultural and financial capital of the world. Situated...
New York, NY:
$55,752
New York:
$60,850
$1,317
New York, NY:
$538,300
New York:
$293,500
4.7%

Call Center Representative Job Listings

Key Stats for Call Center Representative

Gender

Female
69 %
Male
31 %
Less than 1 year
16%
1-4 years
42%
5-9 years
18%
10-19 years
16%
20 years or more
8%

Skills That Affect Call Center Representative Salaries

Typing
▲39%

Customer Service
▲24%

Customer Relations
▲14%

Customer Relationship Management (CRM)
▲9%

National Average
$33,000

Call Center
▼4%

Call center operations
▼4%

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
16%
1-4 years
42%
5-9 years
18%
10-19 years
16%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 52%
vision benefits
Vision: 52%
no benefits
None: 39%