Call Center Representative in Orlando, Florida Salary
How much does a Call Center Representative make in Orlando, FL? In Orlando, a Call Center Representative earns around $12.17 per hour on average. This is 10% less than the national average for a Call Center Representative which is $13.44 per hour. Wages for a Call Center Representative in Orlando range from $9.91 per hour to $15.61 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Call Center Representative in Orlando ranges from $20,994 to $40,537 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. Men make up a majority of the Call Center Representative workforce in Orlando among those reporting — 57 percent to be exact. Many report receiving medical benefits from their employer.
|Hourly Rate||$9.91 - $15.61|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$20,994 - $40,537|
Job Description for Call Center Representative
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.Read More...
Call center representative must be able to meet company standards for calls in areas such as quality, volume, and accuracy. This position also requires a excellent interpersonal skills, as representatives will be required to interact with many different types of people. Most companies prefer problem-solving and conflict-resolution skills, because some customers may be dissatisfied with a product or service. A high school diploma or equivalent typically is required, and many employers prefer a college degree. A minimum of one year of call center or customer service experience may be preferred. (Copyright 2017 PayScale.com)
Call Center Representative Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
Call Center Representative Job Listings
Key Stats for Call Center Representative
Rated 4 out of 5
based on 3 votes.