Call Center Representative in Orlando, Florida Salary

How much does a Call Center Representative make in Orlando, FL? In Orlando, a Call Center Representative earns around $12.17 per hour on average. This is 10% less than the national average for a Call Center Representative which is $13.44 per hour. Wages for a Call Center Representative in Orlando range from $9.91 per hour to $15.61 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Call Center Representative in Orlando ranges from $20,994 to $40,537 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. Men make up a majority of the Call Center Representative workforce in Orlando among those reporting — 57 percent to be exact. Many report receiving medical benefits from their employer.

$9.91 - $15.61
$9
$12
$16
MEDIAN: $12.17
10%
50%
90%

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Hourly Data $0$20
Hourly Rate $9.91 - $15.61
Overtime $17.08
Annual Data $0$40K
Bonus $3,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,994 - $40,537
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 29

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

About Orlando, Florida

Orange County, Florida
270,917
Male:
130,940 (48.3%)
Female:
139,977 (51.7%)
Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,387,138, according to U.S. Census Bureau figures released in March 2016, making it the 24th-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of July 1, 2014, Orlando had an estimated city-proper population of 262,372, making it the 73rd-largest city in the United States, the fourth-largest city in Florida, and the state's largest inland city. The City of Orlando is nicknamed "The City Beautiful," and its symbol is the fountain at Lake Eola. Orlando is also known as "The Theme Park Capital of the World" and in 2014 its tourist attractions and events drew more than 62 million visitors. The...
Orlando:
$44,804
Florida:
$49,426
$1,027
Orlando:
$214,400
Florida:
$179,800
5.2%

Call Center Representative Job Listings

Key Stats for Call Center Representative

Gender

Female
43 %
Male
57 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
3%
1-4 years
48%
5-9 years
29%
10-19 years
19%

Experience Affects Call Center Representative Salaries

Experienced
▲7%

National Average
$26,000

▼4%

Skills That Affect Call Center Representative Salaries

Phone Support
▲13%

Customer Service
▼0%

National Average
$26,000

Computer Service
▼2%

Call Center
▼3%

Customer Relations
▼3%

Call center operations
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
43 %
Male
57 %

Years of Experience

Less than 1 year
3%
1-4 years
48%
5-9 years
29%
10-19 years
19%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 41%
vision benefits
Vision: 45%
no benefits
None: 23%