Call Center Supervisor in Nashville, Tennessee Salary
How much does a Call Center Supervisor make in Nashville, TN? In Nashville, a Call Center Supervisor earns an average of $42,157 per year. This is 9% lower than the national average for a Call Center Supervisor which is $45,974 annually. Salaries for a Call Center Supervisor in Nashville range from $34,590 annually to $49,132 per year. Total Annual Pay, which includes salary, bonus, and overtime for a Call Center Supervisor in Nashville ranges from $20,940 to $62,875 annually. Among those reporting, there is an average job satisfaction rating of 0 out of 5 stars. Women make up 60% of the Call Center Supervisor workforce in Nashville among those reporting. Many report receiving medical, dental, and vision benefits from their employer.
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$20,940 - $62,875|
Job Description for Call Center Supervisor
Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.Read More...
Call center supervisors generally report directly to senior management. They are also responsible for taking lead line, customer service and order entry overflow calls during peak situations as needed. In addition, they handle the training and education of their call center agents and work to provide team motivation and development in order to maximize performance. They will also monitor agents' attendance and punctuality.
Call center supervisors who have experience working with culturally and linguistically diverse populations is usually a plus for these kinds of positions. They must also work well with others, have good leadership abilities and the ability to prioritize and multitask. Most employers require their call center supervisors to hold a college degree or equivalent professional experience. They usually have standard Monday through Friday work weeks, but if they work for a company whose call center operates 24/7, they may work nights and/or weekends. (Copyright 2017 PayScale.com)
Call Center Supervisor Tasks
- Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
- Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of the company's products or services.
- Supervise the day to day activities within the call center operations.
Call Center Supervisor Job Listings
Key Stats for Call Center Supervisor