Call Center Supervisor in Nashville, Tennessee Salary

How much does a Call Center Supervisor make in Nashville, TN? In Nashville, a Call Center Supervisor earns an average of $42,157 per year. This is 9% lower than the national average for a Call Center Supervisor which is $45,974 annually. Salaries for a Call Center Supervisor in Nashville range from $34,590 annually to $49,132 per year. Total Annual Pay, which includes salary, bonus, and overtime for a Call Center Supervisor in Nashville ranges from $20,940 to $62,875 annually. Among those reporting, there is an average job satisfaction rating of 0 out of 5 stars. Women make up 60% of the Call Center Supervisor workforce in Nashville among those reporting. Many report receiving medical, dental, and vision benefits from their employer.

$34,590 - $49,132
$42K
MEDIAN: $42,157
50%

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$0$62K
Salary $42,157
Bonus $1,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,940 - $62,875
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 8

Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of the company's products or services.
  • Supervise the day to day activities within the call center operations.

About Nashville, Tennessee

Davidson County, Tennessee
626,681
Nashville is the capital of the U.S. state of Tennessee and the county seat of Davidson County. It is located on the Cumberland River in the north central part of the state. The city is a center for the music, healthcare, publishing, banking and transportation industries, and home to numerous colleges and universities. Reflecting the city's position in state government, Nashville is home to the Tennessee Supreme Court's courthouse for Middle Tennessee. It is known as a center of the country music industry, earning it the nickname "Music City U.S.A." Since 1963, Nashville has had a consolidated city-county government which includes six smaller municipalities in a two-tier system. Nashville is governed by a mayor, vice-mayor, and 40-member Metropolitan Council. Thirty-five of the members are elected from single-member districts; five are elected at-large. According to 2015 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 678,889. The "balance"...

Call Center Supervisor Job Listings

Key Stats for Call Center Supervisor

Gender

Female
60 %
Male
40 %
Less than 1 year
10%
1-4 years
40%
5-9 years
40%
20 years or more
10%

Experience Affects Call Center Supervisor Salaries

Mid-Career
▲4%

National Average
$42,000

▼3%

Skills That Affect Call Center Supervisor Salaries

Leadership
▲2%

Customer Service Metrics
▲1%

Call center operations
▲1%

National Average
$42,000

Call Center
▼1%

Customer Service
▼1%

Microsoft Office
▼5%

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
10%
1-4 years
40%
5-9 years
40%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 78%
vision benefits
Vision: 78%
no benefits
None: 22%