The average salary for a Call Center Supervisor is $48,702.
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What Do Call Center Supervisors Do?
Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and qua…Read more
Call Center Supervisor Tasks
- Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
- Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of the company's products or services.
- Supervise the day to day activities within the call center operations.
Job Satisfaction for Call Center Supervisor
Popular Employer Salaries for Call Center Supervisor
The top respondents for the job title Call Center Supervisor are from the companies Maximus, Inc., Comcast Cable, Inc. and UnitedHealth Group. Reported salaries are highest at City & County of San Francisco where the average pay is $91,087. Other companies that offer high salaries for this role include Comcast Cable, Inc. and UnitedHealth Group, earning around $57,886 and $50,000, respectively. Teleperformance, Usa pays the lowest at around $28,500. OptumHealth, Inc. and iQor also pay on the lower end of the scale, paying $35,167 and $39,574, respectively.
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Customer Service Supervisor
Somewhat common (8 - 20%)
Call Center Supervisor Job Listings
What Are Popular Skills for Call Center Supervisors?
Skills in Call Center Operations, People Management and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Team Leadership and Customer Service.
What is the Pay by Experience Level for Call Center Supervisors?
An entry-level Call Center Supervisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,037 based on 27 salaries. An early career Call Center Supervisor with 1-4 years of experience earns an average total compensation of $45,153 based on 476 salaries. A mid-career Call Center Supervisor with 5-9 years of experience earns an average total compensation of $48,363 based on 336 salaries. An experienced Call Center Supervisor with 10-19 years of experience earns an average total compensation of $52,691 based on 329 salaries. In their late career (20 years and higher), employees earn an average total compensation of $54,808.
Pay Difference by Location
Employees with Call Center Supervisor in their job title in New York, New York earn an average of 12.9% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (6.6% more) and Cincinnati, Ohio (6.4% more). The lowest salaries can be found in Houston, Texas (6.0% less), Nashville, Tennessee (5.3% less) and Tampa, Florida (4.0% less).
Years of Experience
This data is based on 1,284 survey responses.