Call Center Supervisor Salary

Average Call Center Supervisors in the United States make around $45K annually. Total cash compensation for Call Center Supervisors runs from $30K to $60K depending on bonuses that can occasionally exceed $8K and profit sharing that can reach almost $7K. This group's pay is mainly influenced by the company, followed by geography and years of experience. A strong majority report receiving medical coverage from their employers and a fair number collect dental insurance. Job satisfaction for Call Center Supervisors is high. This snapshot results from replies to PayScale's salary survey.
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$32,806 - $59,733
$33K
$46K
$60K
MEDIAN: $45,710
10%
50%
90%

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$12.37 - $22.80
$12
$17
$23
MEDIAN: $16.55
10%
50%
90%

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$0$60K
Salary $32,806 - $59,733
Bonus $710 - $8,143
Profit Sharing $986 - $6,929
Commission $1,174 - $12,255
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,370 - $60,536
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 677
Hourly Data $0$32
Hourly Rate $12.37 - $22.80
Hourly Tips $3.36
Overtime $18.04 - $32.31
Annual Data $0$60K
Bonus $710 - $8,143
Commission $1,174 - $12,255
Profit Sharing $986 - $6,929
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,370 - $60,536
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 281

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.
  • Supervise the day to day activities within the call center operations.
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.

Common Career Paths for Call Center Supervisor


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There are some Call Center Supervisors — though it's uncommon — that transition into Call Center Directors, where earnings are an average $88K annually. The most common next step for a Call Center Supervisor is to become a Call Center Manager or an Operations Manager. The former position pays an additional $10K per year on average, and the latter position pays $16K more per year.

Call Center Supervisor Job Listings

Popular Employer Salaries for Call Center Supervisor


Call Center Supervisors flock to Comcast Cable, Inc., Maximus, Inc., Xerox Corporation, iQor, and Teleperformance, Usa, highly regarded companies that employ a generous number of people in this profession. Although salaries only range from $39K to just $64K, Comcast Cable, Inc. still offers the highest pay with a median paycheck of $54K.

Popular Skills for Call Center Supervisor


Survey results imply that Call Center Supervisors deploy a substantial tool kit of skills at work. Most notably, skills in Project Management, Customer Relationship Management, People Management, and Customer Service Metrics are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Word, Microsoft Excel, and Training. Most people skilled in Customer Service are similarly competent in Call Center.

Pay by Experience Level for Call Center Supervisor

Pay by Experience for a Call Center Supervisor has a positive trend. An entry-level Call Center Supervisor with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 508 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $44,000 based on 382 salaries. An experienced Call Center Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 306 salaries. A Call Center Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 60 salaries.

Pay Difference by Location

National Average: $43,417

Larger city markers indicate a job is popular in that location.

Call Center Supervisors will find that Austin offers an impressive pay rate, one which exceeds the national average by 20 percent. Call Center Supervisors can also look forward to large paychecks in cities like Denver (+16 percent), San Diego (+14 percent), Albany (+5 percent), and Tampa (+5 percent). With compensation 16 percent below the national average, Cincinnati is not known for hefty paychecks and actually represents the lowest-paying market. Employers pay around 9 percent less in Dallas and 6 percent less in Charlotte, below-median salaries for those in this field.

Call Center Supervisor Reviews

Q: What is it like working as a Call Center Supervisor?

Call Center Supervisor in Bradenton:
Pros: Office layout, localized area, music during working hours.
Cons: Office culture, stress level, working hours.

Call Center Supervisor in Tampa:
"Im comparing to agent."
Pros: Meeting goals.
Cons: Not meeting goals.

Call Center Supervisor in Richardson:
"Call Center Supervisor Experience."
Pros: As call center supervisor you are directly responsible for the performance of 20 employees on average. Not only are you responsible for their performance but also their well being. The idea is to keep your employees actively engaged and empowered. Ultimately you have to be involved in moral just as much as you are involved in statistics.
Cons: The only downside is that if you have an introverted personality type your more likely to be overshadowed by your extroverted counterpart when being considered for promotions. The idea is set yourself apart from your competition and ensure that your manager and their contacts are fully aware of your capabilities. Allow the numbers to speak and the rest will follow.

Call Center Supervisor in Melville:
"Extremely stressful at times."
Pros: How quickly I moved up in the company.
Cons: I feel I deserve the proper overtime rate and more compensation for supervising the night shift.

Related Job Salaries

Key Stats for Call Center Supervisor

Gender

Female
60 %
Male
40 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 181 votes.
Less than 1 year
1%
1-4 years
37%
5-9 years
27%
10-19 years
27%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Supervisor Salaries

▲11%

▲8%

▲1%

National Average
$43,000

▼12%

Skills That Affect Call Center Supervisor Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 181 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
27%
10-19 years
27%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 74%
vision benefits
Vision: 66%
no benefits
None: 18%
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