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Average Call Center Supervisor Salary

$48,702
Avg. SalaryShow Hourly Rate
$2,926
Bonus
$4,894
Commission
$2,596
Profit Sharing
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The average salary for a Call Center Supervisor is $48,702.
10%
$35k
MEDIAN
$49k
90%
$64k
Is Call Center Supervisor your job title? Find out what you should be paid
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Salary
$35k - $64k
Bonus
$641 - $8k
Profit Sharing
$1k - $7k
Commission
$596 - $10k
Total Pay
$31k - $64k
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What Do Call Center Supervisors Do?

Call Center Supervisor Tasks
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of the company's products or services.
  • Supervise the day to day activities within the call center operations.

Job Satisfaction for Call Center Supervisor

3.7 out of 5
(318)
Highly Satisfied
32Reviews
The top respondents for the job title Call Center Supervisor are from the companies Maximus, Inc., Comcast Cable, Inc. and UnitedHealth Group. Reported salaries are highest at City & County of San Francisco where the average pay is $91,087. Other companies that offer high salaries for this role include Comcast Cable, Inc. and UnitedHealth Group, earning around $57,886 and $50,000, respectively. Teleperformance, Usa pays the lowest at around $28,500. OptumHealth, Inc. and iQor also pay on the lower end of the scale, paying $35,167 and $39,574, respectively.

Career Paths

Explore the most common career paths for Call Center Supervisor. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Supervisor
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Call Center Supervisor Job Listings

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What Are Popular Skills for Call Center Supervisors?

Skills in Call Center Operations, People Management and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Team Leadership and Customer Service.

What is the Pay by Experience Level for Call Center Supervisors?

An entry-level Call Center Supervisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,037 based on 27 salaries. An early career Call Center Supervisor with 1-4 years of experience earns an average total compensation of $45,153 based on 476 salaries. A mid-career Call Center Supervisor with 5-9 years of experience earns an average total compensation of $48,363 based on 336 salaries. An experienced Call Center Supervisor with 10-19 years of experience earns an average total compensation of $52,691 based on 329 salaries. In their late career (20 years and higher), employees earn an average total compensation of $54,808.
Employees with Call Center Supervisor in their job title in New York, New York earn an average of 12.9% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (6.6% more) and Cincinnati, Ohio (6.4% more). The lowest salaries can be found in Houston, Texas (6.0% less), Nashville, Tennessee (5.3% less) and Tampa, Florida (4.0% less).

Years of Experience

This data is based on 1,284 survey responses.
Entry Level
2.1%
Early Career
37.1%
Mid Career
26.2%
Experienced
25.6%
Late Career
9.0%