The average salary for a Call Center Supervisor is $46,531.
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$33k - $61k
$664 - $8k
$511 - $7k
$979 - $12k
$30k - $62k
Your Market Worth Over Time
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Job Description for Call Center Supervisor
Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and qua…Read more
Call Center Supervisor Tasks
- Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
- Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of the company's products or services.
- Supervise the day to day activities within the call center operations.
Popular Employer Salaries for Call Center Supervisor
The top respondents for the job title Call Center Supervisor are from the companies Maximus, Inc., Comcast Cable, Inc. and iQor. Reported salaries are highest at Comcast Cable, Inc. where the average pay is $57,886. Other companies that offer high salaries for this role include UnitedHealth Group and Maximus, Inc., earning around $47,500 and $45,115, respectively. Teleperformance, Usa pays the lowest at around $25,500. Startek, Inc. and OptumHealth, Inc. also pay on the lower end of the scale, paying $28,500 and $35,167, respectively.
Call Center Supervisor Job Listings
Popular Skills for Call Center Supervisor
Call Center Operations
Skills that pay less than market rate include People Management, Team Leadership, Leadership, Customer Service and Call Center Operations.
Pay by Experience Level for Call Center Supervisor
An entry-level Call Center Supervisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,243 based on 176 salaries. An early career Call Center Supervisor with 1-4 years of experience earns an average total compensation of $43,509 based on 788 salaries. A mid-career Call Center Supervisor with 5-9 years of experience earns an average total compensation of $46,251 based on 564 salaries. An experienced Call Center Supervisor with 10-19 years of experience earns an average total compensation of $49,645 based on 475 salaries. In their late career (20 years and higher), employees earn an average total compensation of $53,026.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Supervisor in their job title in New York, New York earn an average of 16.6% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (7.2% more) and Phoenix, Arizona (2.0% more). The lowest salaries can be found in Nashville, Tennessee (6.8% less), Dallas, Texas (3.3% less) and Tampa, Florida (1.6% less).
Years of Experience
This data is based on 2,117 survey responses.
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