Call Center and Customer Service Executive Salary

An average Call Center and Customer Service Executive in the United States can expect to take home roughly $14.99 per hour. A large number enjoy medical while the greater part get dental coverage. Vision coverage is also available to the larger part. The majority of Call Center and Customer Service Executives claim high levels of job satisfaction. Women account for the majority of Call Center and Customer Service Executives who responded to the questionnaire — 60 percent to be exact. The data for this synopsis comes from respondents who took the PayScale salary survey.

$30,410 - $185,947
$30K
$85K
$190K
MEDIAN: $85,000
10%
50%
90%

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$10.69 - $20.02
$11
$15
$20
MEDIAN: $15.28
10%
50%
90%

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$0$185K
Salary $30,410 - $185,947
Bonus $919 - $40,268
Commission $25,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,067 - $148,640
  • Country: United States
  • Currency: USD
  • Updated: 13 Oct 2017
  • Individuals Reporting: 39
Hourly Data $0$29
Hourly Rate $10.69 - $20.02
Hourly Tips $2.08
Overtime $14.25 - $29.12
Annual Data $0$148K
Bonus $919 - $40,268
Commission $25,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,067 - $148,640
  • Country: United States
  • Currency: USD
  • Updated: 13 Oct 2017
  • Individuals Reporting: 48

Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

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Call Center and Customer Service Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Call Center and Customer Service Executive Job Listings

Pay by Experience Level for Call Center and Customer Service Executive

Pay by Experience for a Call Center and Customer Service Executive has a positive trend. An entry-level Call Center and Customer Service Executive with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 48 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center and Customer Service Executive with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 24 salaries. An experienced Call Center and Customer Service Executive which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 25 salaries. A Call Center and Customer Service Executive with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 9 salaries.

Related Job Salaries

Key Stats for Call Center and Customer Service Executive

Gender

Female
64 %
Male
36 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.
Less than 1 year
5%
1-4 years
32%
5-9 years
22%
10-19 years
32%
20 years or more
9%

Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
▲34%

▲6%

Mid-Career
▲3%

National Average
$39,000

▼18%

Skills That Affect Call Center and Customer Service Executive Salaries


National Average
$39,000

Sales
▼14%

Spanish Language
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
5%
1-4 years
32%
5-9 years
22%
10-19 years
32%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 62%
vision benefits
Vision: 57%
no benefits
None: 20%