The average salary for a Claims Representative is $48,396.
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What Do Claims Representatives Do?
Insurance companies employ claims representatives to work as the main contact for individuals needing to file claims. Claims representatives guide customers through the claims process, assessing their validity and value. Additionally, they usually have the authority to resolve most uncomplicated, non-injury claims. While these professionals must represent their employer's interests, they must be fair to clients and provide excellent customer service to ensure retention. Claims representatives mu…Read more
Claims Representative Tasks
- Analyze and process simple and complex claims in accordance with policies.
- Contact insurance companies and other third parties to communicate claims and processes, negotiating when appropriate.
- Collect documentation necessary to substantiate claims, noting problems and discrepancies.
Job Satisfaction for Claims Representative
Popular Employer Salaries for Claims Representative
The top respondents for the job title Claims Representative are from the companies Progressive Casualty Insurance Company, State Farm Insurance Company and UnitedHealth Group. Reported salaries are highest at U.S. Social Security Administration (SSA) where the average pay is $75,272. Other companies that offer high salaries for this role include State Farm Insurance Company and Progressive Casualty Insurance Company, earning around $72,369 and $50,000, respectively. Geico pays the lowest at around $40,119. Sedgwick Claims Management Services, Inc. (Sedgwick CMS) and UnitedHealth Group also pay on the lower end of the scale, paying $43,714 and $46,000, respectively.
Explore the most common career paths for Claims Representative. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Claims Adjuster / Examiner / Investigato...
Insurance Claims Representative
Insurance Claims Specialist
Somewhat common (8 - 20%)
Claims Representative Job Listings
What Are Popular Skills for Claims Representatives?
Skills in Claim Handling and Negotiation are correlated to pay that is above average. Skills that pay less than market rate include Inbound Calls, Insurance and Customer Service.
What is the Pay by Experience Level for Claims Representatives?
An entry-level Claims Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $42,941 based on 75 salaries. An early career Claims Representative with 1-4 years of experience earns an average total compensation of $46,057 based on 299 salaries. A mid-career Claims Representative with 5-9 years of experience earns an average total compensation of $52,544 based on 105 salaries. An experienced Claims Representative with 10-19 years of experience earns an average total compensation of $54,991 based on 88 salaries. In their late career (20 years and higher), employees earn an average total compensation of $64,309.
Pay Difference by Location
Employees with Claims Representative in their job title in Los Angeles, California earn an average of 27.0% more than the national average. These job titles also find higher than average salaries in Minneapolis, Minnesota (16.1% more). The lowest salaries can be found in Tampa, Florida (10.0% less), Cleveland, Ohio (8.7% less) and Phoenix, Arizona (7.0% less).
Years of Experience
This data is based on 628 survey responses.