Client Support Analyst Salary

Client Support Analysts in the United States take home an average $47K annually. Residence is the biggest factor affecting pay for this group, followed by experience level. Women make up a slight majority of Client Support Analysts (54 percent) survey respondents. Most workers in this position report moderate levels of job satisfaction. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$36,822 - $57,458
$37K
$46K
$57K
MEDIAN: $45,927
10%
50%
90%

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$14.95 - $33.94
$15
$22
$34
MEDIAN: $22.26
10%
50%
90%

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$0$60K
Salary $36,822 - $57,458
Bonus $495.51 - $5,980
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,890 - $60,005
  • Country: United States
  • Currency: USD
  • Updated: 16 Oct 2017
  • Individuals Reporting: 49
Hourly Data $0$42
Hourly Rate $14.95 - $33.94
Overtime $21.86 - $42.98
Annual Data $0$60K
Bonus $495.51 - $5,980
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,890 - $60,005
  • Country: United States
  • Currency: USD
  • Updated: 16 Oct 2017
  • Individuals Reporting: 13

Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.
  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.

Client Support Analyst Job Listings

Pay by Experience Level for Client Support Analyst

Pay by Experience for a Client Support Analyst has a positive trend. An entry-level Client Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 57 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 25 salaries. An experienced Client Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $59,000 based on 10 salaries. A Client Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $58,000 based on 6 salaries.

Related Job Salaries

Key Stats for Client Support Analyst

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
13%
1-4 years
52%
5-9 years
21%
10-19 years
11%
20 years or more
3%

Experience Affects Client Support Analyst Salaries

Experienced
▲27%

Late-Career
▲23%

Mid-Career
▲5%

National Average
$47,000

▼8%

Skills That Affect Client Support Analyst Salaries

SQL
▲18%

Customer Relationship Management (CRM)
▲6%

National Average
$47,000

Customer Service
▼1%

Client Interaction
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
13%
1-4 years
52%
5-9 years
21%
10-19 years
11%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 83%
vision benefits
Vision: 70%
no benefits
None: 9%