Client Support Manager, IT Salary

For IT Client Support Managers, yearly average wages total $63K annually. Career length is the biggest factor affecting pay for this group, followed by geography. Most receive medical and dental insurance and a strong majority get vision insurance. More than half of IT Client Support Managers (60 percent) survey respondents are men. The majority of workers are highly satisfied with their job. Participants in PayScale's salary questionnaire provided the particulars of this report.

$46,625 - $103,000
$47K
$73K
$100K
MEDIAN: $73,038
10%
50%
90%

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$0$111K
Salary $46,625 - $103,000
Bonus $1,987 - $19,727
Profit Sharing $5,850
Commission $11,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,371 - $111,307
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 54

Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

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Client Support Manager, IT Tasks

  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.

Client Support Manager, IT Job Listings

Pay by Experience Level for Client Support Manager, IT

Pay by Experience for a Client Support Manager, IT has a positive trend. An entry-level Client Support Manager, IT with less than 5 years of experience can expect to earn an average total compensation of $63,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Support Manager, IT with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 23 salaries. An experienced Client Support Manager, IT which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $75,000 based on 23 salaries. A Client Support Manager, IT with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $100,000 based on 5 salaries.

Related Job Salaries

Key Stats for Client Support Manager, IT

Gender

Female
28 %
Male
72 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
2%
1-4 years
27%
5-9 years
27%
10-19 years
34%
20 years or more
11%

Experience Affects Client Support Manager, IT Salaries

Late-Career
▲34%

Experienced
▼0%

National Average
$75,000

Entry-Level
▼16%

Mid-Career
▼18%

Skills That Affect Client Support Manager, IT Salaries

Process Improvement
▲24%

Customer Relationship Management (CRM)
▲16%

Information Technology Infrastructure Library (ITIL)
▲4%

National Average
$75,000


Information Technology (IT) Support
▼11%

People Management
▼11%

Customer Service
▼40%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
2%
1-4 years
27%
5-9 years
27%
10-19 years
34%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 83%
vision benefits
Vision: 74%
no benefits
None: 9%