$42,309
Avg. Salary
$17.12
Avg. Hourly Rate

Average additional compensation:

$2,029

Bonus

$1,100

Profit Sharing

$3,000

Commission

What am I worth?
How should I pay?

The average pay for a Client Support Specialist is $17.12 per hour.

The average pay for a Client Support Specialist is $42,309 per year.

10%
$12.13
10%
$17.12
50%
$23.12
90%
90%
MEDIAN $17.12
10%
$31k
10%
$42k
50%
$60k
90%
90%
MEDIAN $42,309
$30,504 - $59,874
$31K
$42K
$60K
MEDIAN: $42,309
10%
50%
90%

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$12.13 - $23.12
$12
$17
$23
MEDIAN: $17.12
10%
50%
90%

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$0$59K
Salary $30,504 - $59,874
Bonus $750 - $6,991
Profit Sharing $200 - $4,000
Commission $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,023 - $56,748
  • Country: United States
  • Currency: USD
  • Updated: 23 Aug 2019
  • Individuals Reporting: 493
Hourly Data $0$35
Hourly Rate $12.13 - $23.12
Overtime $17.81 - $35.48
Annual Data $0$56K
Bonus $750 - $6,991
Commission $3,000
Profit Sharing $200 - $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,023 - $56,748
  • Country: United States
  • Currency: USD
  • Updated: 23 Aug 2019
  • Individuals Reporting: 413

Job Description for Client Support Specialist

Client support specialists assist customers with computer problems. Their duties vary by company, but general responsibilities include providing technical and product support, assisting customers and clients with a variety of setups, diagnosing and solving technical problems, and providing consultations. Client support specialists work in almost every company that sells or provides support for software, hardware, electronics, appliances, and related products. Their shifts may vary due to their employers' needs; for example, they may work during regular business hours, or they may work evenings or overnight on a 24-hour support line. A client support specialist typically work at a computer in an office, although they may work outside of the office and provide home visits (again, depending on the company).

Read More...
Client Support Specialist Tasks
  • Field all client inquiries, complaints, comments, and requests.
  • Process client accounts, including opening and closing accounts and managing billing information.
  • Analyze client data, troubleshoot, and report client inquiries and needs.
  • Offer specialized knowledge of company services and products to interested clients.

Client Support Specialist Job Listings

Popular Skills for Client Support Specialist

Pay by Experience Level for Client Support Specialist

Pay by Experience for a Client Support Specialist has a positive trend. An entry-level Client Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 309 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 121 salaries. An experienced Client Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 66 salaries. A Client Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $44,000 based on 26 salaries.

Pay Difference by Location

25%

21%

-9%

National Average: $40,011

Larger city markers indicate a job is popular in that location.

Client Support Specialist Reviews

Q: What is it like working as a Client Support Specialist?

Client Support Specialist in Kalamazoo:
"Specialist."
Pros: I like the work, and some of my co-workers.
Cons: Bad work environment, corrupt management and HR staff.

Client Support Specialist in Tustin:
"Small Company, Great Perks."
Pros: This small company is not bound by a large, rigid corporate structure. This allows for many extras such as Costco membership, boot camp exercise program, flexibility with schedule, bonuses.
Cons: There is a lack of leadership within the company culture. When interpersonal issues arise, the owner does not handle things very well.

Client Support Specialist in Doylestown:
"The work life."
Pros: Flexibility. I was always able to get my work done and leave early.
Cons: Nothing bad. I really enjoyed working at blackboard.

Client Support Specialist in Loveland:
"Inner Balance."
Pros: Seeing clients lives change for the best.
Cons: Lack of opportunity for growth.

Related Job Salaries

Key Stats for Client Support Specialist

Gender

Female
62 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 183 votes.
Less than 1 year
7%
1-4 years
56%
5-9 years
17%
10-19 years
16%
20 years or more
5%

Experience Affects Client Support Specialist Salaries

▲11%

▲7%

▲4%

National Average
$40,000

▼9%

Skills That Affect Client Support Specialist Salaries

Training
▲11%

Information Technology (IT) Support
▲10%

Project Management
▲6%

Account Management
▲5%


National Average
$40,000

Customer Relationship Management (CRM)
▼2%





Troubleshooting
▼6%



Tech Support Call Center
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 183 votes.

Gender

Female
62 %
Male
37 %

Years of Experience

Less than 1 year
7%
1-4 years
56%
5-9 years
17%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 73%
vision benefits
Vision: 64%
no benefits
None: 17%