Client Support Specialist Salary

A Client Support Specialist earns an average salary of $41,033 per year. The highest paying skills associated with this job are Training and Information Technology (IT) Support. Most people move on to other jobs if they have more than 20 years' experience in this field. For the first five to ten years in this position, pay increases modestly, but any additional experience does not have a big effect on pay.

$29,687 - $58,754
$30K
$41K
$59K
MEDIAN: $41,160
10%
50%
90%

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$11.47 - $23.12
$11
$17
$23
MEDIAN: $17.15
10%
50%
90%

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$0$58K
Salary $29,687 - $58,754
Bonus $750 - $7,000
Profit Sharing $1,000
Commission $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,417 - $55,617
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 278
Hourly Data $0$35
Hourly Rate $11.47 - $23.12
Overtime $17.45 - $35.07
Annual Data $0$55K
Bonus $750 - $7,000
Commission $3,000
Profit Sharing $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,417 - $55,617
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 210

Job Description for Client Support Specialist

Client support specialists assist customers with computer problems. Their duties vary by company, but general responsibilities include providing technical and product support, assisting customers and clients with a variety of setups, diagnosing and solving technical problems, and providing consultations. Client support specialists work in almost every company that sells or provides support for software, hardware, electronics, appliances, and related products. Their shifts may vary due to their employers' needs; for example, they may work during regular business hours, or they may work evenings or overnight on a 24-hour support line. A client support specialist typically work at a computer in an office, although they may work outside of the office and provide home visits (again, depending on the company).

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Client Support Specialist Tasks

  • Field all client inquiries, complaints, comments, and requests.
  • Process client accounts, including opening and closing accounts and managing billing information.
  • Analyze client data, troubleshoot, and report client inquiries and needs.
  • Offer specialized knowledge of company services and products to interested clients.

Client Support Specialist Job Listings

Popular Employer Salaries for Client Support Specialist

Popular Skills for Client Support Specialist

Pay by Experience Level for Client Support Specialist

Pay by Experience for a Client Support Specialist has a positive trend. An entry-level Client Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 309 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 121 salaries. An experienced Client Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 66 salaries. A Client Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $44,000 based on 26 salaries.

Pay Difference by Location

National Average: $39,775

Larger city markers indicate a job is popular in that location.

Client Support Specialist Reviews

Q: What is it like working as a Client Support Specialist?

Client Support Specialist in Seattle:
"Cool Job - Shit Pay."
Pros: Client interaction, collaborative work environment, fascinating industry. Lots to learn.
Cons: Pay is terrible. Hard work rarely recognized. Social Hierarchy.

Client Support Specialist in Kalamazoo:
"Specialist."
Pros: I like the work, and some of my co-workers.
Cons: Bad work environment, corrupt management and HR staff.

Client Support Specialist in Tustin:
"Small Company, Great Perks."
Pros: This small company is not bound by a large, rigid corporate structure. This allows for many extras such as Costco membership, boot camp exercise program, flexibility with schedule, bonuses.
Cons: There is a lack of leadership within the company culture. When interpersonal issues arise, the owner does not handle things very well.

Client Support Specialist in Doylestown:
"The work life."
Pros: Flexibility. I was always able to get my work done and leave early.
Cons: Nothing bad. I really enjoyed working at blackboard.

Client Support Specialist in Loveland:
"Inner Balance."
Pros: Seeing clients lives change for the best.
Cons: Lack of opportunity for growth.

Related Job Salaries

Key Stats for Client Support Specialist

Gender

Female
61 %
Male
39 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 82 votes.
Less than 1 year
7%
1-4 years
55%
5-9 years
19%
10-19 years
13%
20 years or more
6%

Experience Affects Client Support Specialist Salaries

▲12%

▲7%

▲4%

National Average
$40,000

▼8%

Skills That Affect Client Support Specialist Salaries

Training
▲11%

Information Technology (IT) Support
▲11%

Project Management
▲7%

Account Management
▲6%


National Average
$40,000

Customer Relationship Management (CRM)
▼2%





Troubleshooting
▼6%



Tech Support Call Center
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 82 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
7%
1-4 years
55%
5-9 years
19%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 77%
vision benefits
Vision: 67%
no benefits
None: 15%