Collections Representative Salary

Collections Representatives in the United States take home approximately $15.42 per hour on average. Geographic location is the biggest factor affecting pay for this group, followed by career duration. A strong majority report receiving medical coverage from their employers and a fair number collect dental insurance. Men are in the minority of survey respondents, with female Collections Representatives making up 78 percent. For the most part, people in this position report moderate levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$25,497 - $61,012
$25K
$38K
$61K
MEDIAN: $38,199
10%
50%
90%

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$11.49 - $20.77
$11
$15
$21
MEDIAN: $15.37
10%
50%
90%

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$0$61K
Salary $25,497 - $61,012
Bonus $425.00 - $7,000
Commission $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,237 - $52,058
  • Country: United States
  • Currency: USD
  • Updated: 6 Oct 2017
  • Individuals Reporting: 77
Hourly Data $0$35
Hourly Rate $11.49 - $20.77
Hourly Tips $8.75
Overtime $13.79 - $35.10
Annual Data $0$52K
Bonus $425.00 - $7,000
Commission $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,237 - $52,058
  • Country: United States
  • Currency: USD
  • Updated: 6 Oct 2017
  • Individuals Reporting: 230

Job Description for Collections Representative

A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they

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Collections Representative Tasks

  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.

Collections Representative Job Listings

Popular Skills for Collections Representative


Collections Representatives generally report applying a varied skill set to their work. Most notably, skills in Accounts Receivable, Negotiation, bill collections, and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Collections. Those educated in Collections tend to be well versed in Accounts Receivable.

Pay by Experience Level for Collections Representative

Pay by Experience for a Collections Representative has a positive trend. An entry-level Collections Representative with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 147 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Collections Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 106 salaries. An experienced Collections Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 95 salaries. A Collections Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $40,000 based on 35 salaries.

Pay Difference by Location

National Average: $34,443

Larger city markers indicate a job is popular in that location.

With a pay rate for Collections Representatives that is 45 percent greater than the national average, New York offers a comfortable salary for those in this profession. Collections Representatives can also look forward to large paychecks in cities like Miami (+45 percent), Chicago (+26 percent), Houston (+22 percent), and Los Angeles (+17 percent). With compensation 17 percent below the national average, Norfolk is not known for hefty paychecks and actually represents the lowest-paying market. Not at the bottom but still paying below the median are employers in Dallas and Las Vegas (15 percent lower and 10 percent lower, respectively).

Collections Representative Reviews

Q: What is it like working as a Collections Representative?

Collections Representative in Denver:
"Negotiations."
Pros: Casual dress, close to home, small office.
Cons: High pressure collections, competitive,

Related Job Salaries

Key Stats for Collections Representative

Gender

Female
80 %
Male
20 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.
Less than 1 year
5%
1-4 years
37%
5-9 years
20%
10-19 years
25%
20 years or more
13%

Experience Affects Collections Representative Salaries

▲16%

▲7%

▲2%

National Average
$34,000

▼9%

Skills That Affect Collections Representative Salaries


National Average
$34,000


Negotiation
▼1%

Customer Service
▼3%

▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

Less than 1 year
5%
1-4 years
37%
5-9 years
20%
10-19 years
25%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 72%
vision benefits
Vision: 64%
no benefits
None: 19%