Computer / Network Support Technician with Windows Operating System General Use Skills Hourly Pay in Columbus, Ohio

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What Do Computer / Network Support Technicians Do?

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires …Read more

Computer / Network Support Technician Tasks

Provide continuous status information to ensure customer satisfaction.
Initiate customer contact, escalate to appropriate parties and resolve incidents.
Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
Respond to technical issues as they arise.

Average Computer / Network Support Technician with Windows Operating System General Use Skills Hourly Pay in Columbus, Ohio

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