Computer / Network Support Technician Salary

Men make up the majority of Network Support Technicians in the United States, and the nationwide average salary in this area lies in the neighborhood of $17.66 per hour. Overall cash earnings for Network Support Technicians vary widely between $28K and $61K; for a few high rollers, the final number can encompass upwards of $5K each from bonuses and profit sharing proceeds. Earnings for this group are mostly affected by geography, followed by years of experience and the individual firm. Job satisfaction for Network Support Technicians is high. Some workers in this field — one-fourth — are not awarded benefits. Medical coverage is reported by a strong majority and dental plans are enjoyed by a majority. The numbers in this rundown were provided by PayScale's salary survey participants.

$30,504 - $63,410
$31K
$44K
$63K
MEDIAN: $43,936
10%
50%
90%

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$12.20 - $26.42
$12
$18
$26
MEDIAN: $17.86
10%
50%
90%

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$0$63K
Salary $30,504 - $63,410
Bonus $0.00 - $4,950
Profit Sharing $0.00 - $5,034
Commission $3,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,217 - $61,528
  • Country: United States
  • Currency: USD
  • Updated: 4 Nov 2017
  • Individuals Reporting: 1,154
Hourly Data $0$42
Hourly Rate $12.20 - $26.42
Hourly Tips $0.47
Overtime $18.09 - $42.17
Annual Data $0$61K
Bonus $0.00 - $4,950
Commission $3,750
Profit Sharing $0.00 - $5,034
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,217 - $61,528
  • Country: United States
  • Currency: USD
  • Updated: 4 Nov 2017
  • Individuals Reporting: 1,335

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2017 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Common Career Paths for Computer / Network Support Technician


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It's not very common for Network Support Technicians to move on to become Information Technology Directors. Average pay for an Information Technology Director is $103K annually. Career advancement for the typical Network Support Technician often leads to becoming an IT Network Administrator or a Network System Administrator; median salaries in these positions are $7K higher and $11K higher, respectively.

Computer / Network Support Technician Job Listings

Popular Employer Salaries for Computer / Network Support Technician


Level (3) Communications attracts talent by shelling out the biggest paychecks in the area — the median in that office is $51K.

Popular Skills for Computer / Network Support Technician


Network Support Technicians seem to require a rather large skill set. Most notably, skills in Windows Server 2012 R2, Microsoft Active Directory, Windows NT / 2000 / XP Networking, and Cisco Networking are correlated to pay that is above average. At the other end of the pay range are skills like Visual Basic, Windows Operating System General Use, and Microsoft Office. It is often found that people who know Computer Hardware Technician are also skilled in Network Support.

Pay by Experience Level for Computer / Network Support Technician

Pay by Experience for a Computer / Network Support Technician has a positive trend. An entry-level Computer / Network Support Technician with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 1,244 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer / Network Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 625 salaries. An experienced Computer / Network Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 467 salaries. A Computer / Network Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 145 salaries.

Pay Difference by Location

National Average: $40,982

Larger city markers indicate a job is popular in that location.

For Network Support Technicians, busy Washington offers a higher-than-average pay rate, 32 percent above the national average. Network Support Technicians can also look forward to large paychecks in cities like Chicago (+22 percent), New York (+21 percent), San Diego (+20 percent), and St. Louis (+14 percent). Miami is home to the smallest salaries in the field, lagging the national average by 10 percent. Below-median salaries also turn up in Tampa and Orlando (9 percent lower and 8 percent lower, respectively).

Computer / Network Support Technician Reviews

Q: What is it like working as a Computer / Network Support Technician?

Computer / Network Support Technician in Colorado Springs:
"Challenging."
Pros: I'm learning something new every single day, applying what I learn and taking off with it. I love becoming a subject matter expert or the "Go-To" guy and the feeling that comes with it, I enjoy sharing my knowledge with my coworkers and also learning from their knowledge and experience. Making customers and supervisors happy gives me an immense feeling of happiness and success at the end of the day.
Cons: Sometimes the pace never slows down and it feels like you can't seem to catch a break causing stress. Not having certain access rights or privileges can become frustrating when trying to finish a project or particular job and having to rely on a higher tier to take control which can result in time efficiency and productivity.

Computer / Network Support Technician in Lancaster:
"There are problems to solve all the time."
Pros: I like to help people make their job a little easier. I like teaching people how to work more efficiently on a computer.
Cons: I'm the underdog. I get put on all the easy, but abundant work with hardly any help.

Computer / Network Support Technician in Buffalo:
"I have no idea what to put."
Pros: I like being able to fix items and help people.
Cons: The job can be repetitive but not too bad.

Computer / Network Support Technician in Phoenix:
"It's nice."
Pros: Very relaxed atmosphere. Not a busy time during work hours.
Cons: Repetitiveness. Having a longer commute than I prefer.

Computer / Network Support Technician in St. Louis:
Pros: Learning Experience.
Cons: Nothing bad so far.

Computer / Network Support Technician in Nashville:
"Time."
Pros: Working with good people and something rewarding.
Cons: I am happy but there are times when I wonder if I am underpaid.

Computer / Network Support Technician in Statesboro:
"Love the field."
Pros: Working with my hands. Not the same boring routine everyday.
Cons: Working with upset people.

Related Job Salaries

Key Stats for Computer / Network Support Technician

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 510 votes.
Less than 1 year
5%
1-4 years
46%
5-9 years
22%
10-19 years
19%
20 years or more
8%

Experience Affects Computer / Network Support Technician Salaries

▲27%

▲23%

▲6%

National Average
$41,000

▼9%

Skills That Affect Computer / Network Support Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 510 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
22%
10-19 years
19%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 62%
vision benefits
Vision: 54%
no benefits
None: 24%