The average hourly pay for a Computer / Network Support Technician is $18.41.
Computer / Network Support Technician by
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What Do Computer / Network Support Technicians Do?
A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires ex…Read more
Computer / Network Support Technician Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Job Satisfaction for Computer / Network Support Technician
Popular Employer Salaries for Computer / Network Support Technician
The top respondents for the job title Computer / Network Support Technician are from the companies Northrop Grumman Corporation, TEKsystems, Inc and AT&T Inc.. Reported salaries are highest at Northrop Grumman Corporation where the average pay is $25.96. Other companies that offer high salaries for this role include Science Applications International Corporation (SAIC) and AT&T Inc., earning around $24.24 and $23.20, respectively. International Business Machines (IBM) Corp. pays the lowest at around $19.00. TEKsystems, Inc and Dell, Inc. also pay on the lower end of the scale, paying $20.35 and $22.50, respectively.
Computer / Network Support Technician Job Listings
What Are Popular Skills for Computer / Network Support Technicians?
Skills in Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Network Management / Administration, Windows Operating System General Use, Network Support and Computer Hardware Technician.
What is the Pay by Experience Level for Computer / Network Support Technicians?
An entry-level Computer / Network Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.38 based on 161 salaries. An early career Computer / Network Support Technician with 1-4 years of experience earns an average total compensation of $17.07 based on 1,432 salaries. A mid-career Computer / Network Support Technician with 5-9 years of experience earns an average total compensation of $20.38 based on 763 salaries. An experienced Computer / Network Support Technician with 10-19 years of experience earns an average total compensation of $22.31 based on 687 salaries. In their late career (20 years and higher), employees earn an average total compensation of $24.
Pay Difference by Location
Employees with Computer / Network Support Technician in their job title in San Diego, California earn an average of 30.3% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (29.5% more) and New York, New York (26.9% more). The lowest salaries can be found in Houston, Texas (9.4% less).
Years of Experience
This data is based on 3,312 survey responses.